Residence Inn by Marriott Lakeland

We booked a stay as we were coming into town for a softball game the following day. We were greeted by staff very friendly, clean super cute. You can tell they really take time and effort into their hotel. Tons of Christmas decorations, that were very tastefully displayed. The pool and hot tub area was very nice. We did enjoy sitting in the hot tub for about 30 minutes after a long day was very nice. It’s a great location. Lots of little restaurants right around their parking was very secure and safe the rooms were very clean well stopped, and all their employees were extremely accommodating. If we are ever in the area we will definitely be staying with them again.

Breakfast was good, pool and hot tub were great. We loved the area and the pool and hit tub. They are in desperate need of new mattresses. The main ac was in our room and very loud. They need to have ducts and ac serviced. The air was very moldy/ musty smelling, and wreaked of old cigarette smoke. They also need water filtration system. The sulfur smell and taste of the Tampa water is horrible.

I booked this hotel four days in advance and it got a confirmation. I sent an email confirming I could bring my pets and got an email back saying yes I could. I called on Monday morning to confirm my Tuesday reservation because the hurricane was coming. I was told yes I had a “reservation”. Follow up questions. He finally admitted it was up to management if I had a rum or not when I arrived. This is with the category five hurricane on the way. The tone and way that the employee told me let me know that there was gonna be a problem. After 45 minutes of trying to get a straight answer from him, I was finally told was told there had been a “glitch” and I never should’ve been given the reservation And there would not be a room for me. I was left with nowhere to go with my dogs with a category five hurricane coming and he offered me no solutions. Absolutely horrific terrifying experience.

Good

Wonderful place. Clean and lovely

The staff here were the best we have had in years. All of the staff were friendly and helpful. The breakfast was great as well - unit was clean and overall property was as described.

Thank you!!! Staff were so nice and friendly. Staff and cleanliness truly make a difference in my travel experience and both were perfect. Next time I head to Lakeland to visit my grandkiddos I’ll be sure to return. Thank you!!!