Residence Inn by Marriott Lakeland

The property was clean, breakfast was fresh. Rooms were clean. Very little room between bed and tv/dresser, to get by.

Great location. Lots of dining nearby and shopping areas. Quiet location with quick access to the highway.

Tuesday provided phenomenal customer service. She had been a long time employee and definitely models professionalism and the mission of Marriott. Residence Inn is certainly a home away from home.

Excellent room and convenient hotel location

This is a standard short stay hotel. Nothing exceptional and nothing disgusting. We were in town for a funeral with my 96 year old Grandmother so the expectations were high,. It took a lot of research to choose a site that she would be comfortable in. Arrival was fine, Natasia was great. Facility appearance was fine, smelled fine, was neat and tidy. The trouble began in the room. The tub looked stained and had cracks along the sides, which we accepted...it isn't a new hotel. However, the shower would not drain and we soon realized what we thought was stains was residue from the non draining tub. Reported issue, got bathroom cleaned but the tub did not drain still. The toilet was stopped up as well. Reported issue and they came back to fix that. When we came back from dinner and the elevator did not work. They were able to restart it. The following day the elevator continued to not work on and off for the entire day. With a 96 year old, this was a challenge. Tuesday was wonderful as she was able to relocate my Grandmother to a room on the first floor so this didn't continue to affect her. My husband and I weren't so lucky. Breakfast was terrible, the woman that was "working" in that area did a less than half-ass job at stocking and keeping the area clean. There were consistently no dishes to use and the food was obviously OLD. By day two we abandoned hope of it getting better and got breakfast at First Watch (highly recommend).

The best customer service I've ever had at a hotel! Front desk did a follow up call to my room to make sure everything was ok and that I had everything I needed. The room was way better than pictured (I mean waaaay better) The bed was also one of the most comfortable I've had at a hotel, and the pillows were actual real sized pillows LOL. Breakfast - the little omelets were delicious and I ate too many!

Safe, shopping is convenient, lots of dining options wth some walkable.

Very nice homey room. I travel a lot to Lakeland for work. This was my 1st stay there. It will definitely be where I stay from now on.

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Lovr