Hilton San Antonio Hill Country

It was nice

Pool had no towels available on Saturday afternoon...and no one staffing the bar during the 45 min we were out there -- approx 330p- 415p. Disappointing bc that was the only time we had out there before the storm hit. Also pool could have used some skimming as we were busy plucking leaves and debris out. Front desk staff were helpful

I sat down for breakfast and had an amazing experience with Hilary! She was down to earth and made sure we had everything we needed. She topped our experience overall! She made me a delicious iced latte from the coffee bar that’s just right and went with the delicious food I ordered. I believe the chefs name was Diego. Whoever it was did amazing with the food!!! Hilary is also so patient and attentive to kids and overall genuine!! The hotel itself is very nice and clean. The outdoor area is very beautiful. They also have activities for kids daily. The atmosphere is very welcoming and comfortable! They have an amazing little shop near the front desk that has all the goodies! I didn’t catch the front desk people names but shout out to them. All I can say is this resort is a definite recommendation I had to make an account just to share my experience!!

The only reason I didn’t give it 5 stars on overall and cleanliness, is because they really need staff (at least two persons) on the pools areas. After a windy night, both pools were very dirty with debris the next morning and nobody did nothing about it. I even asked to see if I could borrow the net to clean all the leaves but they couldn’t find one. Other than that, it’s a great place to get away and relax.

The pool only had 3 umbrellas. Looks fantastic in pictures. Grounds around were very pretty. The fees were ridiculous. We paid $151.00 per night. Self parking for a Hilton $22.00 per day and every other imaginable fee. Our bill for 4 nights was $1,150. We had breakfast 3 days, 1 lunch and several diet cokes. No alcohol. I would not recommend using Expedia.

We booked this hotel based on the pictures and description “family/kid friendly” and the pools/amenities. When we arrived, the woman checking us in was pleasant but mentioned many times how busy it was and how overwhelmed she was feeling. She didn’t have much help, I felt bad for her. We got into our room and it was warm and humid, the temp set at 68. We turned it down in hopes that the room just needed air circulation. The fridge wasn’t working, and we had fruit, snacks and drinks for our family. We let the woman (someone different) at the front desk know and they said they would have it looked at (3:30p). We were looking forward to going to the pool (our son loves to swim) and when we got down there, it was very small and insanely crowded. Pictures are not honest at all. We weren’t allowed to take in any snacks or drinks, and it took 45 minutes for someone to show up at the bar for us to order anything. The pool was bath water warm and murky. Not once did I see staff checking on it or attempting to help keep it clean. Back in the room, 2 hours later, the room was not any cooler and still humid, fridge still not working. We called down and they said they hadn’t had a chance to look at it and would send someone up. 2 hours more and I tried to call the desk, multiple times, with no answer. The bathroom was dirty, the beds HARD and the carpet felt moist. Hands down the worst hotel stay we’ve experienced, won’t be returning.

The bed is very comfortable. The we problem with this property is the lack of real amenities to justify the price of the room and the surprise extra amenity fee. The pool had no pool towels in the cabana area. We were swimming for quite a while snd no one brought any to refresh the shelves. I asked the person working at the pool bar and she simply said “they’re over there.” Never offered to make a phone call to tell them the pool area was out of towels. We were wet and had to go into the main door of the hotel to ask for a pool towel. The guy working simply grabbed a few bar towels. The hand towel size!! Never attempted to solve the problem either. Sure it’s a petty detail but a RESORT with not enough pool towels and two different employees who didn’t aféele it was their job to help is just a motel 6 with a better bed. Now let’s talk about the tv. They only have streaming options that require you enter your own code. Very low brow. Not the type of thing you’d expect at a “resort.” One last thing to prepare yourself for— this place really really leans in to the “Texas country” vibe. Country music is playing in every corner of this place. Lobby, restaurant, pool. Everywhere. And it’s the modern cheesy country, not good legit country. It really is playing everywhere. There is parking, but it’s not covered.

Everything was great. Good looking property, excellent staff. 👍

I spent the night with my husband celebrating our anniversary and Desrannie took care of us. Weather was great pool was amazing and the bartender helped us out a lot as well.