Crowne Plaza Columbus North - Worthington by IHG

Staff was amazing. The hotel was very clean and was in a great location. They were able to accommodate a early check in.

N/A

This hotel was gross. I stayed here after my flight got canceled and tried to leave shortly after checkout, but they would not refund me. Besides being very dated, the entire hotel smelled like mildew, it was hot and muggy, and the water didn’t drain in the bathtub. The air conditioning unit did not cool the room adequately and woke me up every time it switched on. Also, after switching to a new room (which was equally as bad minus the gross stain on the carpet), the manager said it was IHG policy to walk me to the new room. This policy needs to change since a man walking into a hotel room with a woman customer and letting the door shut felt creepy and unsafe. They also need to change their refund policy as you should be allowed to leave a hotel you feel gross in without being charged. Do not stay at this hotel. It should be a one star hotel and not a 3.

It was not that good

Eggs, sausage

Nothing

Dirty the bed sheets and comforter had literal dirt on them we had to change rooms key card didn’t work every time we left had to go back down for a new key Free breakfast was disgusting I wouldn’t even give it away nothing was fresh instead of refrigeration they used ice to keep fruit cool Coffee was cold had to ask for fresh coffee at 7am

It was very clean and the staff was very polite.

The hotel was extremely cold everywhere especially in the room.

This place is horrible and the customer service is very unprofessional. I came to check in with another family member and the lobby was ice cold due to no heat in lobby and halls. Upon check in I told them that I had another family member and that we requested to be on the same floor (we made the request earlier in the week), I was told that was not possible. After complaining they did say they could give me a double instead of King so that we could be on the same floor and I reluctantly agreed since I just wanted to get in our rooms. It took at least 30 minutes to get checked in (they were in no hurry). As I was waiting I noticed several children and parents arriving for a birthday party at the pool, which meant we were most likely no9t going to be able to chill at the pool. Finally got our room keys and went to 5th floor to our rooms. I had a hard time getting my key to work and when i did get in my room the window was open in the dead of winter and the room was freezing. Meanwhile my other family 4 rooms down couldn't get their key to work (after already going to front desk for a new key card) and I walked in the hall to assist and was locked out of my room because my key card didn't work now. At this point we were very unhappy that we had to go back downstairs to get new key cards with a 4 year old who was getting impatient. The front desk had several people waiting and my daughter in law and I decided to just find another motel since this one was cold and the we just wanted to swim and that didn't seem likely with a birthday party going on at the pool. Lets just say I will never book there again. It is 3 days later and they sill have a $60 incidental hold on my card and don't want to refund me for my cancelled room.

Price

Bath tub in room 304 backs up when taking a shower and it took 10 minutes for the Hot water to start running