Holiday Inn Express & Suites Chattanooga (East Ridge) by IHG

El desayuno

En general todo me gustó solo un poquito la alfombra estaba manchada

The location was right off the highway and most of the staff was friendly

The elevator seemed like it was going to breakdown on every use we were on, chairs were ripped, hvac units sounded like the had transmissions in it and revved up and down throughout the night, there was a chirping in the outlet and the phone didn’t work. When asked the front desk about the noise he said are you sure there isn’t a cricket in your room? Pillowcases on beds said soft or firm but they were all soft in fact one of my pillows labeled firm when you picked it up in the middle it folded in half. The refrigerator wasn’t cold and hallway carpets were dirty.

We got off to a shaky start with an inattentive and almost rude front desk attendant. She was really too busy on her phone to even look at me while she demanded my license and credit card. That aside, it was a good overnight experience. The linens were good, bed comfortable and shower offered relief from a long day of driving. The free breakfast was VERY good. The breakfast staff were wonderful (perhaps they should switch them to the front desk!) The pancake machine was interesting and my husband enjoyed them. We were on first floor....would not be my choice because of the amount of foot traffic from the parking lot. Overall, a good experience.

Clean and easy to find

Extremely short staffed

Clean rooms and property

Checked in just for the night. Room was nice, beds comfortable and breakfast buffet very good. However, our room had a leaking ac unit and floor was very wet. Had to change rooms. Next room had the same issue only not as bad so we were able to stay. Mgmt was very accommodating when contacted about wet carpet.

Good