Holiday Inn Express & Suites Chattanooga (East Ridge) by IHG

Very clean room. Nice bathroom. Well equipped gym. The pool was too cold for us to swim in but my 4 yr old didn’t mind. Lots of food and shopping options very close by.

Check-in time is 3pm. Softball team began their check-in at 3:45. There were 2 clerks at front desk. I stayed in the same line, which was moving extremely slow. Other clerk completed all check ins & I was still waiting in line. This clerk NEVER asked for next customer in line. She was checking in walk-ins over customers still waiting in other line. After 20 mins of waiting, I was checked in, BUT a room wasn’t ready. Was told, it would be ready in 10 mins. After another 20 mins, room was finally ready. Entered room, settled in to relax for about 15 mins prior to game, & TV didn’t work. Tech came & fixed it. Clerk visited & I explained my disappointment with staff! She didn’t offer upgrade or credit due to OUR experience, but she did offer member points, but never followed up. Total lack of customer service…..

Pet friendly

The outside appearance of the hotel was nice and neat well maintained. Entering the building we were greeted very warmly and friendly. The lobby area was very clean and nicely decorated. Our room was perfect. Impeccably clean with nice finishes. I especially appreciate white bed linens and cover. It had nice comfortable seating and large bathroom. Breakfast was great with plenty of choices. The morning crew was just as warm and friendly as the evening crew. I can’t imagine someone not being satisfied with this hotel.

The bed was clean and comfortable. The tile to the entrance of the room had black sticky mop streaks. Seems as though someone cleaned the area with a very dirty bucket. We had taken two washcloths and wiped it all up. The washcloths were totally black on both sides. I was nervous about leaving anything in my vehicle.The parking lot butts up to a residential area.

Clean hotel, nice rooms and bathrooms but could support an outside facelift and TVs upgrade

Our room was spacious. Clean. Quiet. We only used the room to sleep, get ready in the morning to be off again on adventures but it was so nice to come back to in the evening and crash out in a comfortable bed. We didn't use the breakfast buffet at all so can't comment on that. We were up and out too early. The hotel was central to everything we wanted ... easy in and out ... easy access to highways .... lots of food choices in the area ... we stay again if we come back to Chatt.

Good place for overnight stay. Lots of choices for dining after a long day on road.

Good

Property was nice!