Holiday Inn Express & Suites Chattanooga (East Ridge) by IHG

Property was clean a little

Terrible stay. I have consistently been staying at HIEXP for 15 years and have never had such a bad experience as with this hotel. The 2nd floor carpet was filthy and stained. The lamp cord had been cut and hanging off the lamp. At breakfast they ran out of food. I took pictures and will submit To corporate. HIEXP has lost a loyal customer.

I’m not sure who is reviewing this property but it’s not quite worth the “excellent” rating. The staff was friendly and helpful but you can tell they were short. We didn’t have enough towels (only a set of two for a six person room) and needed a few other things but no one was available to bring them to the room. The was hair in the shower and on the soap dispensers. The tile floor in the room was very dirty. The carpets in the hall were dirty. Bathroom wall is deteriorating near the tub and the door panel was coming off at the bottom. Just passing through for the night and typically this Holiday Inn brand is much better than this. The firm and soft pillow options on the bed were nice.

It was hard find hotel at first but if U pass the McDonald’s turn road beside the Hardee’s the hotel is on the left. GPS told us to turn before U get to McDonald’s we went through that parking lot until we figured out there was another North Smith Road. Staff was very friendly, & cook kept food stock & nice, hot a lot of variety including a pancake maker, boiled eggs, yogurt, cereal, oatmeal, gravy biscuits, scrambled eggs, egg white omelette, turkey sausage, turkey link, bacon, muffins, cinnamon rolls, coffee, apple juice, O.J., another juice, bagels, toast, apples, banana’s, oranges, nutrigrain bars Monday- Fri 7am-9:30 sat/sun 7-10am nice dinning room area near breakfast area. Pool was nice, cold indoor & an air conditioned gym. No Hot Tub. 2 double beds were nice with wall control for air conditioning, it included bath wash, shampoo, conditioner & at sink hand wash, lotion. For 3 people staying only 2 towels we got 2 more tissue it only had 1 but we asked for 2 more rolls. Pool had towels too not long ones but we bought our own. Washing machine & dryer only cost $2.75 per load quarters only! Walking distance to Hardee’s & Mc D’s. Champy’s was a great seafood place to eat & drink a margarita for vacation.

Stayed for one night during a family trip, nice beds, good location, rooms were good

The floors on the 1st floor were wet from kids running in and out of the pool. Our room smelled like sewage. The water pressure was weak, and the bathroom sink and tub did not drain.

The staff was top notch. Very friendly and accomidating. The only thing I would suggest is to clean the carpet from stains possibly left by pets.

Nice property, friendly staff