Staybridge Suites Raleigh-Durham Airport-Morrisville by IHG

Clean, good breakfast.

Breakfast and shuttle bus from airport was included in the price.

I liked the premium feel of the hotel.

No housekeeping came by to clean our room during our stay.

Wonderful staff Sherry was spot on, and helped me get a fast, early check in.

Really nice and clean hotel with great staff. We enjoyed the social time as well

We had a wonderful stay here and would definitely return. The hotel is clean and surprisingly quiet given how close it is to both the interstate and the airport - we were not disturbed by traffic or airline noise at all. The suites have everything you could want to make you comfortable and their breakfast is excellent - plenty of choices no matter your dietary needs or preferences. The staff are kind and friendly and the location is excellent. The two things this hotel could do to bump it up to five stars would be to wipe down the tables in the breakfast area regularly. The breakfast bar itself was spotless and well-maintained but I never saw anyone clean the dining area and we always had to use a table that still had "leftovers" from previous diners, like jelly stains and coffee drips. Ick! And, the sound on the television in the lounge area is completely unnecessary and quite annoying. Everyone has their own electronic devices these days and if they WANT noise, they can use their own device and headphones. If they want silence - which we do - it is impossible to find in the common areas of this hotel. Every time we would turn off the sound on the television (closed captions were on, so anyone who wanted to follow along, could), someone from management would come to turn the sound back on without even asking us if we wanted that. The remote is out there for guests to use - if they turn the sound off, please respect that and don't subject them to a cacophony when they're just trying to have their breakfast.

The hotel had a hvac issue that couldn’t be fixed so they canceled our room just a few hours before check in, and there were 7 of us. They didn’t try to find alternative accommodation or help alleviate the significant inconvenience in any way. Terrible customer service. Thank goodness for Expedia.

They paid exceptional attention to detail. The rooms were very clean, the decor was modern and everything was comfortable. The breakfast exceeded our expectations and had a wide variety of offerings, including eggs, bacon, oatmeal, waffles, cereal, coffee, fruit, and granola bar.

Nothing

Very welcoming atmosphere. Friendly employees. Continental breakfast and even a dinner! The room was spacious and had a kitchenette. Perfect for a family. Close to airport