Anaheim Marriott Suites

Convenience

Not providing daily water. No kettle to boil water.

The room was clean and exactly what we expected! Perfect location from Disney with shuttles available.

Pull out sofa bed was not comfortable at all. Sofa was more comfortable to sleep on not a deal breaker but definitely could be a little more comfortable

We always stay there. We like the fact that we can bring our dogs and we love the new upgraded decor.

I miss the Starbucks and also the gift shop. We always bought something while we were there.

We had a wonderful experience this weekend at the Anaheim Marriott Suites, especially in the dining area with our amazing server, Leo. The atmosphere was welcoming, helpful, and friendly.

Please read because it would be an injustice not warning another family what they would be in for booking this hotel. Disgraceful is about the best I can come up with. It's the definition of putting lipstick on a pig. Our stay completely ruined our trip and resulted in us leaving early. I booked this hotel based on the website's description of "newly remodeled." I have never experienced such disappointment in a hotel. Upon arrival, we were assigned a room and the pictures on the website did not reflect what the actual bathroom looked like. Once I brought it to the attention of the manager, he personally went up to investigate and he discovered that not one room he went into had a bathroom that reflected the pictures on the website. I appreciated him taking the time to investigate and do his due diligence. We decided after a long day of travel, it was not worth switching hotels and we wouldn't be in the room much since we were going to Disney. Once we unloaded, we noticed some disappointing things: crumbs all over the floor, the tv in the living room did not work, the sink did not drain so brushing our teeth become gross with a sink full of spit and pooled up water, and the mini fridge appeared not to be in working either. Thankfully, we brought a cooler so that we didn't have to rely on the faulty equipment. The toilet height was so low, it was like you had to do squats and the lid slammed down so hard, you couldn't even catch it. When getting into bed for the evening, we discovered that the sheets had holes in them. The next morning we were informed that we were being charged for internet even though we are Bonvoy members (that's a first for us). After a night's stay, the wear and tear really started to unfold: the air conditioner never did reach our desired temperature and made a loud humming noise the whole time, the slop in the shower was almost dangerous it was so slanted and slippery, the walls were so paper thin, you could hear every movement above. The toilet barely held water and on the second morning, it overflowed and required a plumber come to fix it. When my daughter lifted the sheet on her bed to try to find something she uncovered what appeared to be a blood stain. At that point, we had enough and packed up our things to check out a day early. I went down to the front desk to voice my concerns to the manager and he did not seem the least bit surprised at my disappointment and offered to refund our points back (although they have not hit our account) he did try to make it right to the best of his ability. Honestly, there was nothing that could make up for the negligence and cleanliness of this hotel. It isn't that difficult to do better. We will never return. I once stayed in a Motel 6 in the middle of nowhere in New Mexico on a cross country trip. It was much better than this place. Do yourself a favor and book one of the other nearby hotels. Anything has to be better than this place.

Well taken care of

Some of the front desk staff wasn’t too friendly