Village Hotel Manchester Bury

The restaurant app faulty so ordered at bar- but the app actually did pick up the order too - so ended up with 3 orders but this was picked up by restaurant staff and rectified and assured would be refunded. Also happened to other diners same night. On check out my bill was incorrect- charged double to leisure facility and only refunded for 1 out of the 3 incorrect meals - raised this at check out and assured it would be sorted- the leisure overcharge was refunded - still battling over the error in the restaurant. Not impressed with the customer service at the hotel or the response to my complaint. Was not explained at check in that the £25 meal package you can add to the room only covers food and does not include a drink with dinner

Lovely stay, friendly staff and clean hotel. Excellent self check in and out. Food was great. Check swim times for kids

Great hotel, room was awesome, bed comfortable.

Nothing, all was good.

Location and comfortable rooms

Rooms were very hot. Breakfast was poor quality, luke warm and staff not very attentive. I have stayed here before since when standards have dropped

Rooms needs some TLC, fresh paint, change pillows as lumpy. Mattress topper on, was very comfy. Shower heads need a good clean and mould removed from ceilings. Was great deal to add on for only £5 for the room to use facilities, gum and pool area, with sauna and steam room, jaquzzi, and I did the cold plunge bath. So felt great after using them facilities. Cross over car ark to the waterfold, decent carvery and big lovely cakes. Also buffet breakfast availible for less than the village. We didn't have any breakfast at any as had to go early.

Bury village Was welcoming Great facilities