Village Hotel Manchester Bury

Convenient location. Enjoyed the greenery surroundings. Kitchen staff were helpful and co operative. Sitting out on the balcony was a breath of fresh air!

Rudeness of staff was a key theme at this hotel. No one wanted to engage with you and when you tried to speak to anyone you get hushed like a child. Room was tired, broken sink, fan not working (during a heatwave and no air con or windows that open). Cigarette ends in the window sill. Steps and patio had loose and damaged slabs making entry dangerous. The restaurant service was beyond awful. Waited over 40 minutes for food (and it wasn’t busy) other customers complaining about food and being told they ordered the wrong thing. It was very awkward. The food was actually pretty good - pleasantly surprised but honestly I would rather have gone hungry than be sat next to a family who had complained and be spoken to like they were dirt on a shoe. Breakfast was ok but we were keen to leave so had a cuppa and quick bite to eat and got the hell out of there! Definitely wouldn’t visit again and was left absolutely exhausted having not slept.

I have stayed here a number of times but tonight I am very unhappy, what on earth is going on with the disgusting hot temperature in the bedroom? We have a Dyson air fan in here that sounds like a major runway, and is totally useless, we cannot use it and I'm dripping in sweat, please sort out I consider this a major health risk god help those sleeping in these rooms who have heart or health difficulties

Lovely from start to finish- Ella social mention checked me in and checked me out both times was a pleasure to speak to. Thank you