Extended Stay America Suites - Detroit - Canton

Front desk employees were amazing. Smiles and kindness.

Late check-in was absolutely awful. We missed regular check in by about 5 minutes so followed the instructions for after hours check ins by dialing zero. It rang for about 10 minutes with no answer so I called the hotel’s actual number and got connected to “Mike” who said I needed to call the number on the phone to talk to guest services, who would then call him to come down. After explaining several times that I DID call the posted number and it rang for 10 minutes without an answer and explaining that I just wanted to check in, he finally sighed and said he’d be down in a few minutes. Once he finally came down, he tried to re-charge me for my prepaid room (not just a hold for incidentals). Once he actually checked me in, he didn’t even ask for my card for incidentals so be careful when checking in for a prepaid room. My husband, daughter, and I ALL had to sign a ridiculous “no partying” agreement as well. I’ve signed things like that in the past but making my 11 year old do it was a bit ridiculous. The room itself was old but fine. The beds were clean (a bit firm but I like that), and the room had a new tv, but the fridge was grubby on the outside and there were some other grubby spots throughout. Free wifi was included but I didn’t connect to it based on the shadiness of the check-in guy.

Friendly helpful staff

My stay at this hotel was extremely nice. Although, a wheelchair accessible room was not available, the staff made me feel very comfortable and I would visit there again. However, breakfast the breakfast did not offer enough choices.

The staff here arw absolutely amazing!!!!! They go above and beyond and always have a smile on their faces. I'd highly recommend!

We had a terrific overnight experience!

Great for short buisness stays

Location

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