TownePlace Suites Chicago Lombard

I stayed here for a weekend while attending some baseball games in Chicago. The location is super convenient. It was easy to get to and from the highway, there is lots of shopping nearby, it is walking distance to a Target, and there is every restaurant you can imagine within a 5 minute drive. The staff I interacted with were all friendly and the hotel grounds appeared well maintained. The elevator was a bit glitchy in the building I was in, so I preferred the stairs. My room was clean, but needed some maintenance as there was water damage on the ceiling and the floor of the bathroom. My second floor room had a few ants, but that didn't bother me too much given that the room has a kitchen. The air conditioning, fridge, and other amenities in the room all worked well. All in all, not a bad place to spend the weekend. I was very happy with my visit.

The hotel was very nice and the room was very spacious.

Location not well maintained

Breakfast was not as good as I was hoping. I stayed at Townplace in Markham in Ontario and the breakfast was so much better. Need more choice of items.

breakfast

missing SWIMIN POOL, BREAKFAST NEED TO BE IMPORVED

Property really needs some updating. They updated some area. Yet, the entrances to each building is in need of update.

This hotel and Expedia sold me a room , when I got there the front desk told me they didn’t have any rooms available. They sold them all. Including my room. You can imagine after driving hours how mad I was. Expedia and this property sold my room. This has never happened to me before . This was an expensive room and a nice area but looks like they are disorganized as Expedia is. Expedia found me another hotel with a simple room. Nothing like the one I booked. I will probably starting using other apps to book my hotels. Like hopper and others. The representative from Expedia just wanted to cancel my booking and send the money back in a week to my credit card. Expedia didn’t do anything worth to repair the problems they caused other than give me a small useless discount for a day in another hotel in the future. The Expedia person was ready to hang up on me when I called them .

The building had a bad food smell to it. The room was not super clean upon arriving, mostly vacuuming and having burn holes on the bedding. Also, while there is a sofa bed in the room, we were told they no longer have mattresses for them, making them unusable.

The rooms are huge with everything. We were a large party and everyone loved this hotel.