TownePlace Suites Chicago Lombard

It was clean. The staff was polite and accommodating. We got a room for 3, but they had no mattress on the pull out sleeper couch.

Having Titanium status with Marriott hotels, I've spent 60 nights in their hotels this year. I had planned a 3 night stay at this hotel, but business called and I needed to be in another state on the 3rd day. I informed the front desk that I will be checking out early. I was told by the GM, Rebekah Burton, that I would be charged for that day. (which I found out was full price!!!!). My status and the number of times I've stayed in the area didn't matter to her. I understand late cancellation of an entire reservation, but I had already stayed 2 nights! I called Marriott customer service... they sent Ms. Burton a "case". Ms. Burton sent me an email with their cancellation policy and zero empathy. The service at Marriott has gone down in the last 6 months, and I strongly recommend staying somewhere other than here.

We were there for 1 night, it was convenient. Staff was helpful when asked to find nearest White Castle.

Very Convenient and I felt safe staying by myself. Breakfast was great.

Parking was not the best.

Needs too put regular beds back in rooms

The location.

The manager was unkind. The room was dirty and all of the furniture was damaged, dirty and very old. The kitchen was barely usable and the shower barely worked. When asked for compensation (the room was over 300 a night) we were told that they were an extended stay hotel and other tenants had caused the damage because they lived there for a long time so theirfore we should expect the room to be damaged. It was a miserable experience.

Very friendly and helpful staff. The room was good - clean, sufficient bedroom, kitchen and bathroom items. The environment was perfect - quiet and near the necessary services. Highly recommended.