SpringHill Suites by Marriott New Orleans Warehouse Arts District

Nice hotel in a convenient location. Front desk and breakfast staff were super nice and helpful. Unfortunately they were renovating the hotel during our stay and the inconveniences were not minor. Of the 3 elevators, only one worked (periodically) and we had to share it with the renovation team moving furniture, etc… There were large chunks of the day that the elevator was just completely unavailable. Having to take the steps to and from the 4th floor was a pain. More-so mid week, when they decided to paint said stairwell. Valet was pricey and there was a day or two where the front desk had to track them down for us. I have stayed at many Marriott properties over the years and this is the worst experience I can remember. Hopefully it was just related to the management of the renovations because the staff was really nice and attentive.

The ladies Tie and Angel were great. They were friendly and kind and took care of any problems that I had. We could not get hot water for a while. The water was cold, but they did everything they could do to get us hot water. I couldn’t have asked for anyone else with those two great personality. Ladies job well done.

Valet parking was unavailable. Breakfast was closed to early. Poor room lighting. The hotel was under renovation but there was not notice to customers this was ongoing

From beginning to end, this stay was absolutely outstanding. Guests should note that this property offers mandatory valet service; however, in our experience, it was among the best valet services we have encountered. Both the hotel staff and valet team provided exceptional service throughout our stay. Our room was enormous, impeccably clean, and offered a wonderful view that truly captured the culture and scenery of New Orleans. While the hotel is conveniently located near the Superdome, Smoothie King Center, convention center, and cruise ship ports, visitors should be aware that navigating the surrounding streets can be slightly confusing due to their layout. The property features multiple elevators, making access to rooms efficient and hassle-free. The breakfast and common areas are spacious, with ample seating and multiple televisions for guest enjoyment. Breakfast offerings were plentiful, with a wide variety of options, and staff consistently ensured that items were well stocked. The beverage selection was equally impressive. In addition to these amenities, the hotel also offers a pool and guest laundry services, which add to the overall convenience and comfort of the stay. My only minor concern was that, despite staying in a two-bedroom suite, the sole bathroom was located within one of the bedrooms rather than in a shared common area. That said, this did not detract significantly from an otherwise exceptional experience. I would absolutely stay here again in the near future. Congratulations to the entire team—you truly got everything right. I was very impressed.

The staff was quite rude, and also they charged us extra one night eventhough we prepaid everything. When we asked for refund the extra paid amount they didn’t do that and I still didn’t get my money back

Decent location. Safe area.

No indoor pool. A little outdated.

We had a good experience at this SpringHill Suites. Traveling as a family of 7 can be tricky, but booking two rooms here worked out perfectly. The staff was incredibly friendly and helpful from the moment we arrived. The rooms were great—the beds were very comfortable, and we all got a great night’s sleep. We were also impressed by the breakfast area; it was well-maintained, inviting, and a great way to start our day. A huge plus was the flexibility with timing: they allowed us to check in early, and the standard 12:00 PM checkout was a nice change from the usual 11:00 AM. It gave our large group much-needed extra time to get ready.

I wish I had been notified about the extensive renovations before booking. During our stay, only one of the three elevators was functioning, which meant guests had to share a single lift with construction contractors. It was so backed up that we eventually had to carry all our luggage down a flight of stairs ourselves, which was a nightmare with four children. To make matters worse, the fire alarm went off at 8:00 AM. The staff seemed confused and couldn't provide answers, though we later found out a pipe had burst. Lastly, the breakfast was disappointing—the same exact options every day and no bacon in sight.