SpringHill Suites by Marriott New Orleans Warehouse Arts District

To start when making reservation I asked about parking they told me their was free parking. When we arrived we were told we had to valet park and that was $47.23. We had to wait for car cause all attendant's vanished when we had to go to airport to get rest of family as well as when we came back from airport. When I was in bathroom went to get up floor was slick and I fell hit rack and hurt my face pretty good, lots of blood. Yes I was sober. Went to front desk to tell them lets just say no real concern from them there. Went on Cruise. Got home and called, person that I connected to was rude and asked if I did an incident report. I said I was not asked to. She said they are not allowed to ask if you need medical attention you have to ask them. I just wanted to inform them the risk of their floors. Yes hoped someone would apologize. But guess they might feel they have to be responsible. Just got attitude and felt stupid. She is going to email me a incident report to fill out. Sure that will be more of a waste of time. So why bother. A kind word or gesture would of gone along way. Awful customer service, dangerous rooms. Room was also not that clean. Glad only one night there. Will never stay their again. Expectation of a Marriott was higher then what we got. Never again patron a Marriott.

Hotel in process of renovation. We were given a room on a floor that had recently been redone. Furniture new, beds good, linens and towels good. Breakfast (included) offerings both hot and cold with eggs, sausage, soufflés and breads, cereals. Offered regular milk and also lactose free milk both chocolate and white which was a huge plus! Desk personnel very courteous and helpful. Cons: due to construction only 1 out of 3 elevators available for guests. Stairs were difficult to find and a couple of times I tried to use them ended up outside instead in the lobby although there are stairs leading to the lobby they are just more difficult to find. In the bathroom the drain was stuck so water drained slowly in the sink and also could not plug the drain. Only found one hook for a towel and was outside of the bathroom and quite high up 5e wall. Pros: in addition to the first paragraph the best thing about this hotel is the location. The wonderful WWII museum is just a short walk ( maybe 1/4 mile), many eating places nearby and the desk has a copy of places with approximate distances from the hotel and all are within walking distance. The cruise port is also just a short walk as is the river walk mall and convention center.

The breakfast was nicely wrapped and convenient to take away, which I really appreciated. The food was good, and the staff at the breakfast area were polite and kind.

The check-in process was confusing and took a long time, even though my stay had been prepaid. I’m concerned that I might be charged again later, even though my stay was already fully prepaid. The room was spacious but not very clean, and I found some hair on a towel.