TownePlace Suites by Marriott Fort Lauderdale Weston

The rooms were fine. Absolutely no housekeeping at all during the four day stay despite requesting three times with the female manager on reception.

Filthy lift, filthy corridor ( third level) soiled napkins and tissues apparent after three days on floor. Covid signs , years out of date still in lifts, reception and corridor, overflowing rubbish bins at main door of reception

Bueno

The shower was not properly cleaned.

I recently stayed at this Marriott property while my husband was undergoing a medical procedure at a nearby clinic, and I am truly grateful for our experience. We were able to use our rate, and because of the nature of his treatment, our stay ended up being longer than expected. Throughout it all, the staff went above and beyond for us. Every time we needed anything, no matter how small, someone was there to assist with kindness and patience. Their professionalism, care, and willingness to accommodate us during a stressful time made a world of difference. The room was comfortable, the property was clean and welcoming, and we genuinely felt supported during our extended stay. Thank you to the entire team for making a difficult period a little easier. We truly appreciate you. We always appreciate the TownePlace rooms as the kitchen is perfect!

Loved the location. Walking distance to a beautiful area. Staff super friendly, room super clean. Home away from home. We were so comfortable. Also stayed with my 1.5 yr old and she was even content!

First time together with my extended family. The atmosphere was relaxing and the hotel was more that accommodating. The location and the area was relaxing. I found the hotel staff to be very accommodating. I would revisit this site and would encourage other family members to come along.

I am boarding on 70 nights this year with Marriott hotels; it’s been a busy year of traveling. Of all my experiences with front desk and hotel staff, non compete with Jonathan’s attention to detail and exceptional customer service. His level of professionalism is truly admirable.

I’ve stayed at hundreds of Marriott properties over the years, and this was by far the worst service experience I have ever experienced. In short, avoid this property. The problems began even before my arrival. The day prior, the Director of Sales, Nalini Dube, contacted me and asked me to cancel my reservation in exchange for 5k points because the hotel was oversold. I had booked two rooms 6 weeks in advance, so being asked to cancel rather than the hotel honoring the reservation was extremely frustrating and unprofessional. On the day of arrival, I arrived at 1 PM to check in and confirm both rooms in person. Kayra assured me that I still had both rooms and that I would receive a call once they were ready. That call never came. When I called at 5 PM to check the status, I was hung up on by Cassandra. When I finally checked in at 11 PM, I was told that only one room was available for my group of four. The front desk associate was polite, but it was clear he had no authority to fix the situation. Adding to the frustration, my room rate had been changed without explanation from $162 to $272. Two days later I received an email from the Director of Sales, Nalini Dube, offering a pathetic, 8k points in consolation, with no mention of the rate change. Note, a Saturday night stay at their location is 48k points. I also received an email from the General Manager, Rashel Davy, apologizing for any inconvenience and saying she hoped I would stay with them again. However, there was no offer of compensation, and when I replied to her message, I received no response at all. I opened a case with Marriott corporate on the night of the incident because the level of service and communication I experienced was unacceptable. I’ve never encountered such disorganization and lack of accountability at any Marriott property. Over 2 weeks later and the best Marriott Corporate has done is to have the rate lowered to the original one. I sincerely hope Marriott corporate and property management team make significant improvements.

I would recommend TownePlace Suites by Marriot Fort Lauderdale Weston to all of my friends. The hotel is very clean, quiet and the staff were very friendly. I am looking forward to returning very soon. What you don't see, just ask for it.

Location is great. The staff are friendly and helpful. It is a quiet place to stay. Walgreens is next door and a huge plaza across the street...Publix, banks, restaurants, and other stores.