Hampton Inn Phoenix/Anthem

parking, location, room size

too soft bed, no internet tv, no bathroom exhaust not working, too bright bedside light

We come to AZ regularly as we have family nearby in an elderly living facility. What keeps us coming back to this particular Hampton Inn is the staff 100%. First up is Jim, a mainstay at this Hampton and the single biggest reason we return. From ensuring we have everything we need to remembering our names and engaging us in friendly conversations, Jim is an awesome representative of the hotel. Next up are Alexis and Summer, both of whom were new to us on this trip. However, each one also embodied customer service and a “get it done” attitude. They are both assets as well. And finally Craig from maintenance was helpful, timely and energetic in addressing some maintenance issues in our room. Overall, the staff they have amassed here makes it a step above many other Hamptons we have visited. The breakfast is always well-prepared and sufficiently stocked for the number of guests. Rooms are clean and include a small fridge. There’s a new Chipotle right next door (it used to be a taco place) and a Walmart within walking distance. Overall, we enjoy our stays here and appreciate the effort everyone goes to in making it a pleasant stay.

Close to the interstate

Mold, pool out of order, reeked of marijuana, dirty

Location I n was perfect for us. Breakfast was excellent.

fast check in.

There weren't enough pillows. The room smelled bad. The room was incredibly loud with the room next door and noises outside. We called the front desk several times trying to get help and no one ever answered.