Hilton Garden Inn Pittsburgh/Southpointe

While this hotel is seamingly out of the way, it was the perfect stay to wait for and then pick up a friend from PIT, about 25 min away. It’s the exit before the new toll road to the airport, in a super quiet location (there’s an on-site steakhouse with no vegan food, or a Subway that closes early across the street, but I was able to easily order food delivery). The desk folks were kind, and the room was clean and very comfortable. Parking was also really easy.

Everything was great accept the woman at the service desk charged both my debit card and my travel companion's card for the full price of the room when we checked in. It was supposed to be split half and half. When we checked out my partner's full amount had been refunded back to his bank and I was stuck with the full amount. The woman at the desk ( another woman) said it would

Great location. Excellent customer service.

For the location, I thought it was overpriced. A free breakfast would have made the difference, and maybe a bottle of water. There was a keurig machine, and I used a flashlight to check the water level. Well I saw a hair floating in there! So I went to the lobby to ask where I could get a coffee. I was told it was complimentary in the breakfast bar. We were with a group for a wedding and others had left the hotel to go get a coffee. I wish we had been told upon check-in that it was available without getting the buffet. I have dietary issues and could not have the majority of the buffet. I was told ordering from the menu wasn’t an option. I didn’t want to pay $19 for a piece of fruit so we checked out early. This was an office park, very nice grounds, but not much in the immediate area as far as restaurants or things to do. The hotel was nicely decorated but I expected more…..

It was pretty good, decent room, quiet not noise so we were able to have a good sleep. Clean room. Bathtub/ shower may need be upgraded.

We had a balcony suite. The view was great! Staff is exceptional.

greaat and great service with cheerful wait staff

we had the smell of stink bugs in our room but never saw a bug.

I would probably stay at this property again if I was in the area. The staff at the front desk and breakfast spot were delightful. The hotel appeared to be in a safe area and was very easy access on/off interstate. My only negative is the room cleanliness could have been improved. The coffee area had sugar spilt all over it and there was a child’s ball beside the sliding door. This told me that wiping down surfaces and vacuuming may not have been a priority.

Business area but it was quiet and peaceful. There was 3 weddings happening but there was no interruptions in noise level. The pool was relaxing and the pillows were divine.