Hilton Garden Inn Fairfax

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It was clean and very quiet!

Had a little sweat smell around closet area as you enter room. Everything else was fine.

Clerk who checked.us.in didn't.know.what she was.doing. She.tried to charge.us twice. The next morning that clerk could.not find.us in the system anywhere. After 15.minutes of trying she dent us on our way.

a great place to stay

We are Hilton Honors members. Kevin at the front desk was very accommodating and attentive, especially with late check-out time. We were there for a funeral. Room was clean, smelled nice and it was well appointed. Everything was good value with the exception of the most hideous lumpy pillows that unfortunately most if not all Hilton Garden Inns have. I would not hesitate to reserve rooms in Hilton Garden Inn properties if it weren’t for the lumpy uncomfortable pillows. There’s no way to sleep well in them. I am also member of competitor hotel chains and I constantly make decisions worth $180 to 230 a night based on pillows worth $30. Hilton purchasing department: Save on something else! Do yourselves a favor and buy some decent pillows. Your room revenue will increase.

Hotel staff was very helpful. My husband just had surgery at neighboring hospital and hotel helped make him comfortable.

I made two room reservations through Expedia at this hotel with the guarantee the reservation could be cancelled two days prior to my arrival. The reservation was not reserved as prepaid yet Hilton Garden Inn ran my credit card anyway and charged me for the two rooms. I cancelled the two rooms five days prior to arrival, well within the cancellation period advertised. The Hilton Garden Inn refuses to honor this cancellation and will not refund my money. I'm out $2,400 and I did nothing wrong!!

Always a reliable place to stay when in town, the room was clean and the bed was comfy, however it made the loudest sound almost like it was about to come off the frame. The breakfast is always so good and the price isnt horrible for the convenience of not leaving.