Hilton Garden Inn Fairfax

We usually try to stay in non chain hotel/motels. I was surprised how just average the Hilton was. Communication wasn't great: hotels .com said housekeeping and when the room wasn't cleaned, the front desk stated we needed to ask for trash removal etc . Mini refrigerator and coffee station were fine . A few small ants living in the bathroom. 5 stars for the little restaurant though. Breakfast was really well cooked and delicious . We'll be trying a different hotel next trip .

Airport shuttle is listed on the amenities but nowhere to be found on the property. Misleading information. I had to spend over $60 for Uber back and forth to the airport. No assistance with luggage on the property. Had to carry all the luggage myself upstairs to my room.

Had a medical emergency so was unable to travel and literally the morning after the cancellation window I requested an exception through Hotels.com to the hotel given the circumstances. They would not budge. I did not actually stay at the hotel but would not be able to recommend them given their inability to be lenient with their customers.

Really great place to stay super dog friendly and very clean! Staff are really nice.

Fast and quick checkin, clean room

Had handicap accessible room for a seat in the shower and it was coming out of the wall

The pool. For some reason no one ever used it besides us.

Get ready to be disrespected by the breakfast staff. The workers will never say good morning or welcome but they will stare at their computers like they are air traffic controllers (or more likely solitaire players). Also, no coffee or tea after breakfast is rough. Zero effort to provide any semblance of luxury.

We were totally ignored upon arrival! Staff member didn’t even wave and knowledge us. House keeping was loud in the hallway at 9:30 the next morning. Started vacuuming in room beside us. Kept hitting the wall with the vacuum. Uugghhh!!! Young lady at the bar area was extremely nice and engaging!! After leaving, I called back after realizing I left a few items in the refrigerator. Young man at front desk was very pleasant and even went back to room to collect items for me.

Pillows and bed are uncomfortable!!

Positive: Rooms are clean. Convenient location and some shopping/food within walking distance. About 10 parking spots near the front door are blocked off with cones for 4+ days. Hotel does not read/respond to chat messages in Hilton app. Someone came to the room to fix the TV and then turned the heat on and turned the AC off (still need AC). Red light blinking on phone and front desk unable to resolve.

Great location- we came from Baltimore and stopped to visit Mount Vernon. Hotel across the street from a big shopping center with full nice grocery store, coffee shop, ice cream shop. Hotel clean and staff friendly. Everything worked great. Lobby was pleasant with bar and food available. Pool and hot tub looked cloudy but the area was clean- could just be an off day. We did not swim. We would definitely stay again- we only planned one night and there was enough in Mt Vernon area to stay a few nights.