Courtyard by Marriott Reno

The accommodations were adequate.

Everything was honestly great, the bed was terrible though

This hotel specifically advertised having EV charging. On their website they show an old Clipper Creek level 2 charger (likely the precursor of the Enphase level 2 chargers), so I called to make sure I would be able to charge my Mercedes EQE EV. I was assured the hotel has an adapter for my car. The lady on the phone even used this as a major selling point: “There are not many hotels around that have EV chargers!” But when I got to the hotel, it turned out they had only two working chargers, both of which were occupied the whole night (the nature of the beast with slow level 2 charging). There was a third charger that was missing the J1772 adapter… So no charging for me. When I asked the receptionist for an adapter, she kept telling me it was with the charger, even though I told her a few times that it wasn’t. When you have only two working chargers for an entire hotel, you probably should not advertise EV charging… Oddly, more of half of the parking lot was empty, so there would have clearly been plenty of space to install a few more chargers. And the installation of a level 2 charger isn’t expensive, either. The tech difficulties didn’t stop there, the hotel had also advertised free WiFi, but the WiFi was only accessible for Bonvoy members… Normally, this wouldn’t have mattered much, but my cell reception inside the hotel was virtually non existent; I couldn’t even receive texts. For more than $200 per night, you should have WiFi!!!

Location was excellent, and the breakfast at the bistro was made to order and covered by the room rate. So much nicer than a boring buffet. Also, when we had an unexpected incident with the bathroom sink being backed up with what appeared to be coffee grounds (though it did not smell like it ) when we returned from a day’s outing, staff member Sukhmani took beautiful care of us, relocating us promptly to another room. She was prompt, apologetic, and exceedingly kind. She and her manager saw to it that we had a credit on our bill to compensate for the disruption and room relocation. This is one of many reasons we will continue to stay at Marriott and are happy to be Bonvoy members.

Nice clean room. A bit noisy. Could hear AC in the back.

Great area in town, close to food, Dutch Bros (coffee), and a very new and clean looking property. Staff is friendly, breakfast in the morning was a hit, great stay for a family with kids!

Quiet, gambling-free zone! Delightful staff and excellent breakfasts.

I enjoyed the clean lobby. I did have an issue during check in. For some reason there was only one staff member doing check ins and I unsure if it is always this way during this time but the wait to check in was long. I waited in line for about 10-15minutes. I felt like I was checking into a room in Vegas and they did not allow mobile check in for some reason. When I arrived at my room it smelt a bit dusty however it appeared to be clean. Thankfully I did have a balcony so I just opened it up to allow some fresh air in.

Friendly staff and clean rooms.

Great location, easy parking, clean, comfortable & quiet. Good nearby restaurant selection. Excellent customer service by Haila.