Country Inn & Suites by Radisson, Houston Northwest, TX

There were roaches into the rooms

Good for one night last minute stay.

The location was very good..the price was good as well.. the breakfast could have been a little better .but was ok..

The bat tub looked like it was peeling..

Small breakfast options, bed is cheap and uncomfortable, toilet sounded like it was going to fall through the floor when flushed. For a Country Inn and Suites, this is one that is NOT up to the standards of the hotel chain. I've stayed with the chain before and had excellent experience, but this one, definitely not!!!

The mood here made me so sick I had to leave then they didn’t want to refund me

We stayed at this hotel last minute after falling ill on the final day of the AAU tournament and realizing we couldn’t make the drive home. For the price, it was a convenient option and check-in went smoothly. Unfortunately, we were misinformed about the breakfast schedule and arrived 30 minutes too late the following morning. Thankfully, the staff member on duty was extremely kind and accommodating—she offered to warm up sausages for us despite breakfast being over. She mentioned the breakfast times often change between weekdays and weekends, which may explain the confusion. The room itself was spacious but not entirely comfortable. The pillows lacked support, and the sheets had an unpleasant odor. That said, given how unwell I felt, most of the smaller details escaped my attention. Overall, the staff’s kindness stood out during a difficult time, but cleanliness and comfort could be improved.

The hotel smelled like stale smoke. The advertised outdoor pool and workout facilities were closed by the health department. Mold all over the bathroom. A giant hole in the carpet in the room. The key cards wouldn’t work all the time. Not a good experience.

The checkin process took forever and it seemed like the staff had no idea what they were doing. The elevator ride to the 3rd floor traumatized my 7 year old niece. The elevator begins to shake and bounce not to mention make a terrifying sound from the 2nd floor up to the third. Once in my room, immediately it looks clean but once you take the opportuntiy to look around, you see how unclean it is. The carpet wasn't vacuumed well, the lamp shades looked as though they had all been in a fight with someone, The mini fridge was never cleaned out from the previous occupant and even after I made the front desk it remained in the same condition, there were roaches in the room, the towels are ridiculously paper thin and the walls were dingy and had bloodied snots on them. I addressed the front desk about this on several occasions and nothing was done about. They offer a pool and a fitness room that were both closed during my stay there. They offer free breakfast but to be honest I refused to eat it as a result of knowing the hotel has roaches. WILL NOT STAY THERE AGAIN. All in all, after complaining several times and not even offered to be compensated or have my price adjusted it was clear that the management of this hotel is not at all interested in their customers. HORRIBLE SERVICE!

Pictures of this property are so deceiving. Hotel is pet friendly in ALL rooms. There were fleas that bit one of my kids and roaches in rooms. Carpets are filthy, shower curtain was being held by piece of wood. Hotel did not want to do anything about the situation even though we notified them of the incident with in 10min of checking in. Said they could not refund us and there was no supervisor we could talk to.