Country Inn & Suites by Radisson, Houston Northwest, TX

It was ok for the price and the elevator needs attention for it was scary.

Nothing

Bad staff

This is probably one of the most disgusting properties I have ever stayed at. There were small roaches in the bathroom, stains all over the room, holes in the curtains. The only reason we stayed the night was because we 1. prepaid for the stay and 2. it was too last minute to try and find another place that would accommodate our dogs in that area. If I could upload the photos of the room I would.

I think this was my second time at a Country Inn. They've been consistently affordable and pleasant. The parking was easy, check in was easy and the room was nice.

Convinience of food, shopping choices, friendly staff

We have stayed here many times and it is our “go-to” place to stay when we visit the grandkids. This trip, however, began with roaches everywhere in our room, including baby ones! My wife called the front desk, and they were able to give us a different room even at 12:15 AM, but nothing was ever followed up about how the rest of our stay went, etc. The roaches caused us to throw away some of our food, and they got in our bags and pill dispensers! The response was lackadaisical. The breakfast here has always been top-notch and cooked perfectly with the exception of during COVID when they only offered box breakfast. This trip, the breakfast was not as good, and every juice dispenser dispensed only water.

When we walked in it appeared neat, but after we got to our room there the room had a stench. The room was tidy, but it STUNK. I was somewhat concerned about the office chair in the room as well that was obviously broken. I hoped that I was not going to be blamed for the broken chair. Maybe this stench is a humidity issue. I'm not sure. People at the desk were nice. Breakfast included, but no juice, and the breakfast was rather chincy.

Nothing

Property needs some huge renovations. As soon as you walk in the hallways smelled like it was flooded. Smelled like mildew as well. Please don’t fall for the reviews that say the hotel is great because it’s not. Worst experience ever.