Holiday Inn Express Hotel & Suites Hagerstown by IHG

Exceptionally clean and the employees were so friendly! We got the exact room and place we asked for and are so grateful you welcomed our golden, Maizy. We have yet to not have an extremely enjoyable stay at HIE. Thank you so much!!!!

Absolutely nothing!

Broken toilet, in room sewage smell no help with getting supplies for room from front desk. Told concerns to front multiple times and on checkout with no concern. Including to the front desk manager. Had to pick a tick off my 6 year olds sons back in bed spiders in room old contacts from previous people staying plastered to the walls.. trash left in room. But big thing was tick seeing dogs stay in all the rooms? no tub and bathroom smell and not working, no water.. spent 1000+ for having to stay in a room that no one could are less about or offer any solutions. I could go on and have to manager but obviously no one cares. Terrible.

No tub as advertised, Toilet in room didn’t flush since day 1. Literally sometimes no water would go to the toilet whatsoever. then randomly would fill after a hr or so. Maintenance came twice, first time unexpectedly and said “we just need to hold handle down”.. they obviously know there is an issue here and are still renting. Have video of this. Room smelt like sewage from it a lot so I had to Lysol the whole time. Had to kill a big spider in room one night, young son had a tick on his back that same night. I’m assuming from dogs in building? Someone’s contact lense is stuck to top of the door frame since day one. Had to ask for toilet paper and was told by the front desk that they didn’t have any? Mind you this was on our third day no refill so I husband jokingly said to front desk lady, should I ask someone in the hall? They actually said yes.. I’m up waiting in the room for it, he couldn’t find anyone so he had to get some himself. Another day I asked for trash bags to bag own trash to be given one small bag, after maintenance came they still left trash, today maintenance took our grab and go bags with food and utensils we had set aside when we returned. For spending nearly $1000 for the room and all here this was not pleasant and the most expensive vacation I’ve been on having basic needs overlooked. I have stayed at holiday inn express many times, the breakfast staff was nice and it was ok some days, limited to what we have had. No towels when we went to pool.

Wonderful stay.

Property was very nice, internet was not working, front desk staff not very friendly or apologetic about it.

Hotel is very nice with plenty of dining options around it