Hyatt Select Richmond Chester

There was a smell in the room, phone wasn't working to call front desk and the sofa bed was hard to use.

Hotel under renovation which is completely fine and we didn't mind the mess. However our bathroom shower was covered in mildew and the bathroom had evidence of a prior water leak. The bathroom has a very strong smell of mold and it made us sick after our stay. The shower did not drain properly and the tub would fill up with water while in the shower.

Staff was friendly and hopeful.

The room was a good size, and clean upon arrival. The staff was kind (if not fully competent).

The sofa bed was not functional. They skipped our room for room service, and we needed to request fresh towels. There was only one employee in the evening, very hard to track down, especially since our room phone was disconnected. I understand that there were renovations underway in the lobby, but I still shouldn't have water drip from the ceiling on me while eating breakfast.

This hotel was in the midst of upgrading it's facility. However, the room was clean and spacious and readily accommodated our stay. We didn't get a chance to take advantage of the breakfast, but the food variety looked appealing.

I have stayed here several times and have no idea where the bar/restaurant is located. I've also never seen the pool so not sure there really is one on this property. Also, there is no mention on hotels.com about renovations in the main lobby area. They were at a standstill on this stay because of supply issues but not very inviting upon arrival. Your site says there are renovations going on in the gym but nothing about main areas. Also, the price went up $20 from Sunday night to Monday morning. i hesitated to make the reservation Sunday night because of a possible health issue and it wouldnt have been refundable at that point. Very annoyed to find the price hike less than 8 hours later. Room accommodations were as stated on site.

Although this property is under renovation, the staff made up for any inconveniences that might have existed. I was welcomed by a staff member every time I entered the front door. This is exceptional !

Really big rooms

They closed up breakfast at 9:30am one day