The Ritz-Carlton Reynolds, Lake Oconee

We just spent a few days here as a family and left already planning our return. The setting is the star — the resort sits right on Lake Oconee, with gorgeous grounds, easy water access, and pools that kept our kids happy from morning to night. But the staff made the trip. Everyone we met was warm, genuinely attentive, and went out of their way to make our kids feel welcome — the kind of anticipatory service that turns a nice stay into a memorable one. It works equally well whether you're traveling as a couple or with little ones: plenty to do together, and just as much room to relax. Couldn't recommend it more highly.

Andrea with The Photography Concierge created a lasting memory book for our family of 10. In about one hour he guided us to five locations around the Ritz and took group and individual pictures of every person. The photos are traditional family shots and Andrea added some whimsy poses. We received more than 200 photos to select the top 50 for a picture book. Our family doesn’t get this lasting m,Emory without the skill and caring kindness of Andrea. 5+ Stars!

CLUB LEVEL is so worth it!!! I cannot overstate the truly worry-free relaxation that my husband and I experienced as we stayed here for three days and two nights to celebrate our anniversary! I worked closely with Beth Upchurch, and she was absolutely amazing and prompt in response and fully fulfilled all of our requests from a nonalcoholic request for our champagne to a room view upgrade from resort view to lakeview. First of all, we could not have had a smoother check in experience, as club level guests, we checked in and were immediately escorted to the club lounge and were able to have some sweets and coffee in front of the fireplace and check out the view from the balcony in the club level, which is absolutely beautiful. There was a variety of gluten-free and non alcoholic options, which impressed me, as well as a serve yourself open bar if you drink alcohol. You can also order mocktails or cocktails from the bar lounge menu from any of the waiters or waitresses on the club level and they will make them for you. One of the days, the lunch offerings that were gluten free were limited. I mentioned to the attendant at the sandwich station that I am on a gluten free diet and she went out of her way to order me a sandwich on gluten free bread from the kitchen. All of the food offerings on the club level were delicious and varied enough each day that we had plenty of variety, and I don't think I ate anything twice, except the macarons which were divine! I would also like to note for future visitors that there is a separate lower level with a balcony as well that has two large tvs and a selections of games, which would make an excellent additional area for kids if you dined on the club level as a family. However, we did see several families on the main level balcony who seemed to really enjoy the upper level, the lower level provides a quiet escape if needed. Our room was the essence of romance and relaxation, very spacious and with a large bathroom, equipped with an oversized shower and separate toilet room. Also of note to us was that the room has a dimmer switch for both the lights in the bathroom and the lights in the bedroom, which further enhanced the romantic atmosphere. The service from all of the staff was particularly impressive, from our valet to bellhop to housekeeping. The valet was always prompt in fetching our car, the bellhop escorted us to club level, as we had paid for a club level room, where we had a private check-in. Our housekeeping attendants turned down our bed each night with chocolates as well as keeping our room spotlessly clean. As FORA clients, we received a breakfast credit for in room dining which we used to order breakfast the first morning after we checked in. The food we ordered arrived promptly and freshly cooked. The frittata was absolutely divine! We also dined at Linger Longer Steakhouse. The food at Linger Longer was top notch! The Filet MIgnon that my husband ordered and graciously shared with me was so good, that I also wished I ordered it instead of my own Wagyu burger, which was also delicious. The waiter was extremely knowledgeable of all of the items on the menu that were gluten free and advised me which items contained gluten. The Bacon on a Wire appetizer was a splendid offering, as we watched the waiter torch it to cook it in front of us! It was mouthwateringly delicious! At the end of the meal, they also brought out a complimentary stick with Watermelon flavored Cotton candy, which was a nice touch. I decided the use our resort credit to go toward a massage at the spa, which was the best decision I could have made! My message therapist Jessica provided a stress relief massage and I added the hot stones add on, which was a complimentary add on due to my club level status. I have had more than my share of massages at hotels and this one was by far the best I have had in years! The amenities of the spa were also wonderful! The had a large heated lap pool, which hosts family swim from 3p-6p each day, as well as separate mens and women's saunas, whirlpools, and locker rooms with showers and amenities. As an added bonus, I was even able to return the next day and enjoy the spa amenities as a hotel guest, even without a spa appointment. Finally, the pool areas were amazing. The attendants at the pool quickly offered to set up chairs for us at the pool and offered us water to drink. The beach attendant was equally as kind, even so far as to move an umbrella and set it up for us in a different location closer to the beach chairs. There were numerous activities included in the resort fee that we plan to use next time we come back, such as the kayaks, water trampolines, and bike rentals. On one last note, the resort, while catering well to adults as a couples getaway, is also extremely attractive to families. The attention to details of what families need, from complimentary swim diapers, changing tables in the mens and womens restrooms, along with diapers and diaper rash cream, to the nightly smore's and the kids club and family pool make this resort an excellent option for families. We will be returned with our own children in the future.

Absolutely spectacular resort. Beautiful amenities, most accommodating staff I have ever encountered at a resort, beautiful rooms (but the room lighting is terrible) and great food - it’s a perfect resort in almost every aspect. But there are a few negatives. 1) It’s very expensive and for the price you would expect breakfast to be included. It is not. 2) Very tacky signs in the room warning that you will be billed $80 if you leave with the small bottle of shampoo. 3) Constant reminders to tip the housekeeping staff. Anyone going to a resort like that already knows that it’s expected. Perhaps if they paid a living wage they would not need to do that. 3) Seems like they do not restock the mini bar between guests. Someone I was traveling with had a fully stocked bar while my room was about half empty. I had to go to the front desk to make sure they did not charge me for the missing items. 5) No welcome amenity for gold Bonvoy members. The negatives made this a 4 star review instead of a 5 star review - but all in all this is a very special place. I understand why people return to it.

Sumptuous resort set in large vacation lake/golf district 90 minutes from Atlanta. Full range of resort amenities; impeccably cared-for property; staff are outgoing and attentive. Menus are diverse and innovative -- although vegetarian options are limited -- and prepared very well indeed. The hotel building has excellent accessibility; golf carts are available to help with movement over the property. I wish there was better attention to sustainability.

Do you love screaming children and barking dogs while on vacation? Then this is the perfect place for you! This Ritz is in a great location with excellent amenities and a helpful staff. However, they unfortunately were all ruined by constant issues with noise. The room next to us had a frequently unattended dog that continuously barked the entire visit (including through the night). Our nice Saturday evening dinner at Amore del Lago had multiple groups of children screaming and running around unsupervised. Young children were allowed in the adult pool (supposed to be ages 12 and up). Children were allowed to sit up at Gabby's Bar area (supposed to be adults only). I realize a lot of these issues should in an ideal world fall on the actual parents. However, it really does ruin the experience for other guests who are paying a lot of money to visit. If you're a large family with youngsters & dogs this is probably a fine place for vacation. Otherwise, I would stay away.

We had an awesome experience! The hotel and views and magnificent. The rooms were all very clean. And both restaurants that we dined at were good. I’d give a special shoutout to the Italian restaurant—-the breakfast was delicious with a great variety of options and the staff there was probably the best staff at the hotel.

Unlike wine, the Ritz Oconee is not getting better with age. Don’t be fooled by the Ritz flag….this is really a sub-par low end Marriott. For $800 per night, you should expect good accommodations, great food, and hospitality that goes above and beyond. Our dinner was inedible (not to mention 4 incorrect entrees coming out). The hot tub in the men’s spa doesn’t work, and don’t even ask for turn down. I’ve included a picture of our turn down. I hope you find it as humorous as we did. As a Titsnium Elite Bonvoy member you should get some extra amenities. Not here!! My advice…go elsewhere. You will thank me.