The Ritz-Carlton Reynolds, Lake Oconee

This was our first time to the Ritz Lake Oconee and it was great. From the moment you arrive, everything feels very luxurious. The rooms were very nicely appointed and felt spacious. The service level at this hotel was good (but not as personalized as some other Ritz), but no major complaints. The one thing to remember when coming here in the summer is that there are bugs. Not a major problem, but if you're not use to going to lake, it might surprise you. The food onsite is good and there multiple choices. They do S'mores each night and that was really fun for the kids. Playing on the lake was fun and kids had a blast. They also have options to rent boats, jet skis, etc onsite from a third party company. It will be pricier than options off property, but pretty convenient. DO NOT go to the marina 5 minutes away to rent a boat. They do not offer insurance and if anything happens, they will make you responsible for it. Overall, we had a great stay and can't wait to come back!

Beautiful grounds, pool and lake. However for the price I felt service was a bit weird and just average. Front seat and concierge weren’t very friendly. the restaurants were disappointing.

Very elegant in all aspects.

This is a wonderful hotel in a stunning location right by Lake Oconee and surrounded by forest trails that provide great walks. Fantastic facilities both in the room and throughout the hotel and lots of activities on offer. Very friendly, helpful staff in all areas of the hotel and restaurants. Amazing spa facilities and highly skilled therapists for both massage and facials.

The gym has good equipment and it is a large space but the AC is limited and the room gets very hot during an extended workout. We would have liked another lunch option to mix up our mid-day dining - only Gaby's was open during our week day stay at this time of year.

Overall we had a terrific stay at the Ritz. It is an older property that has received updates fairly recently. We were in a suite which was well furnished, large and very comfortable. There was a few items that could use some maintenance, such as our toilet. We asked to have it repaired as it was not operating properly. They either didn’t show up or didn’t repair it. The shower also had some mold in it. The hotel is a bit hard to navigate as the lobby is on level 3. If you are going from one end of the hotel to another it requires an elevator ride. The front desk was frequently understaffed and had a line. Not acceptable at a five star resort. The on property restaurants were very good. We had room service one morning and it was great. It arrived when promised. The staff was hit and miss. Some were very professional and friendly while others were not very professional. There was a couple of errors on our final invoice which they promptly corrected. All in all we had a nice stay. I would say it is not a five star experience, more like four and one half stars.

Everything was like a dream come true the service was excellent, valet was beyond excellent

My wife and I came here in celebration from her company to her being a top producer. We were super excited since I had not stayed at a Ritz before (she had). The property itself was nice, nestled in the tall trees on a huge piece of land off of Lake Oconee. Let me start by saying the 2 most positives things about the hotel were the comfort of the beds A+ and the lovely waitress named Lourdes that was so delightful and pleasant taking care of our large group (16 people). The hotel was crazy short staffed and Saturday night we actually ended up voluntarily clearing our own table since we had piles of dirty dish’s as they were bringing out the next course…. The food was ok at best and we dined everywhere besides the steak restaurant. You can not imagine how small the morning buffet was! The staff was nice but wowwwww were they ever slow. Sorry but, nothing about this property screamed Ritz Carlton to me what’s so ever. BTW the prices!!!! Out of this world…. We payed $195 per person to jet ski for 1 hour (fun experience) and $250 each for a message that was ok but, everythingggg was an extra charge on top of the $250…. We didn’t realize there was a boat show when we chose our massage day/ time and they wanted to charge us $250 to move the reservation….. that’s an absolute joke! Disappointing experience

I want to express my appreciation to Mr. Dean Williams and Ms. Ania for the incredible kindness that you showed my wife and kids while we vacationed on property. While the resort is truly beautiful and fun, the experience is taken to another level because of people like you. You are great ambassadors for the RC brand, and we can’t wait to visit again!

It was a very relaxing stay at the Ritz! We wanted a relaxing weekend for our anniversary and the Ritz made it just that!

Beautiful restful.

Should have service by lake