Hilton Garden Inn Independence

When we booked the hotel, breakfast was to be included. Not so, when we checked in. When our grandson did have a breakfast, the fees were more than the cost of the meal.

The entire staff was wonderful.

The fact that one of the elevators is always broken.

It was in a nice location.

Our rooms wall coverings were falling off, the ceiling in the bathroom was falling down, the hallways and elevator were hot and humid. Our door was left with the deadbolt holding the door open after maintenance was in.

good location, clean room.

The carpet in the elevator was worn and dirty. It was a bad first impression.

Located near our destination

Thought this hotel was redecorating. Have been staying there for years. Never changes. Elevator was very dirty with debris on the floor. We were there 2 days never changed carpet in room very old.

I was robbed at this hotel and they didn’t even comp my room. I have a police report number so this can’t be deleted- it happened. My windows were busted out of my car and my car was trashed and the staffs response was “we have signs posted there’s nothing we can do”. So if you want to pay almost $300 to be robbed, this is your place.

Surprised by breakfast not being included. Prices were way too high for what was provided

Read to the end. The not so good parts. Only the freight elevator was working during our visit, but, it got us where we were going. The restrooms in the lobby started to breakdown during our visit and we had no room servicing during our time. Could not call the desk, the phone did not work. Now, the good. We were a group of around 65 for a convention, there was also a couple of young sports teams staying as well. The staff were delightful and kind, the breakfast buffet was good, many options and the people kept tables cleared as guests would finish. The meals at the conventions were good as well. I believe some of it was from the adjoining steakhouse, was all good. The hotel was a good location, the rooms were typical hotel rooms, bed was comfortable enough and quiet enough for us. There seems to be a needed renovation taking place from the top floor down. We decided it was a good enough hotel, despite the few hiccups and would totally stay again🙂

Location was good.

Elevator was broke, mold growing by shower, bad smell. Kids running in hall. Carpet is bad. They over charge and didn't want to help with fixing anything.