Hilton Garden Inn Independence

Clean, quiet and extremely friendly/helpful staff.

N/A

When we booked the hotel, breakfast was to be included. Not so, when we checked in. When our grandson did have a breakfast, the fees were more than the cost of the meal.

The entire staff was wonderful.

The fact that one of the elevators is always broken.

It was in a nice location.

Our rooms wall coverings were falling off, the ceiling in the bathroom was falling down, the hallways and elevator were hot and humid. Our door was left with the deadbolt holding the door open after maintenance was in.

Be Aware that this hotel DO NOT respect the cancellation clause, we cancel 15 days before arrival and they charge us for the FULL 4 days, not just the first night as per cancellation policy even when we tried and asked nicely to not charge all the trip as they will have more than 15 days to book it and sell it again! I have been traveling all my life and this is the FIRST time any hotel in the world charge a full stay 15 days prior arrival! Lousy service for an hotel just looking for keep your cash at any cost!

good location, clean room.

The carpet in the elevator was worn and dirty. It was a bad first impression.

Located near our destination

Thought this hotel was redecorating. Have been staying there for years. Never changes. Elevator was very dirty with debris on the floor. We were there 2 days never changed carpet in room very old.

I was robbed at this hotel and they didn’t even comp my room. I have a police report number so this can’t be deleted- it happened. My windows were busted out of my car and my car was trashed and the staffs response was “we have signs posted there’s nothing we can do”. So if you want to pay almost $300 to be robbed, this is your place.