Pillar and Post Inn & Spa

1. Luggage taken to our rooms by a porter with a luggage cart upon arrival. 2. Lovely experience with our very friendly and helpful waiter in the "Vintages" wine bar for an after-theatre meal. 3. Bathrooms and bedding were clean.

I sincerely don't like to complain, but I hope an honest review will help other guests make a decision about a stay here: 1. Front desk staff extremely frazzled at 3 p.m. check-in. Arrived 20 minutes early and expected a wait; told to expect a text when our rooms were ready, but none came. Went to the front desk at 3:10 p.m. to ask if the room was ready yet; the irritated attendant snapped "It's too busy! Too many people checked in early!" This is a LUXURY hotel in a PRIME tourist town. A surge in check-ins should be expected (at check in time!) on a busy weekend and handled with grace and patience by the front desk staff - the guest should not be made to feel like they were inconveniencing the staff. 2. Little to no accessibility. If there is, not offered to my elderly mother (91), who uses a cane for mobility - and we were placed on the 2nd floor up two sets of OUTDOOR stairs! (Told it was "just a few steps up"). 3. Front desk terribly located. No stanchions to form an orderly queue - instant confusion about who is next and where to stand. Poor planning in the lobby in general - those arriving at the main entrance (through one small door) walk directly into the crowd of those at reception waiting to check in. 4. Had a breakfast reservation at "The Cannery" - on arrival, asked apathetically, "are you on the wait list"? Not, "Welcome, how can I help you?" We still had to wait 5-10 minutes for them to "clear a table" - yet when we were led to a table, the room was full of empty tables (in a section that was fully in use). 5. In general, this hotel is TERRIBLY in need of refurbishment. Dirty carpets throughout, worn furniture, A/C controls hanging loosely off the wall, holes in the bathroom wall, greeted by a dirty (empty) laundry bag sitting on the floor in front of our room door.

The spa and the pool give the feeling of a tropical vacation

sehr freundliche Atmosphäre, charmantes Personal, gutes Essen

die Sauna ist sehr klein und leider nicht wirklich heiß

Felt like home, very comfortable and easy access to swimming and other facilities

Just happened to be a bad weather and all facilities were closed, for about 3 hours we couldn't entertain much.

Soundproofed rooms

Hot springs, expected it be nicer for 500$ a night. Empty conditioner bottle, towels never replaced and no iron in room, had to call.