Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

Attention unique care of Concierge and generally the staff went above the expectations to perform extraordinary services not usually experienced at other resorts or hotels of the highest bar. I really appreciate this service I received a special shout out to Alberto, who helped save Charlie’s life and went beyond calling. He is a remarkable person. I was blessed to encounter and a Master of the art of hospitality and services

Sehr schönes ruhiges Hotel, insbesondere die Villen mitten in der Natur sind wirklich außergewöhnlich schön und bieten eine besondere Atmosphäre. Das Personal ist durchweg sehr freundlich und aufmerksam, sodass man sich sehr gut aufgehoben fühlt. Allerdings sind die Preise im Hotel insgesamt sehr hoch, den man bei der Planung berücksichtigen sollte. Für europäische Gäste ist vielleicht wichtig zu wissen, dass die Stadt mittlerweile hauptsächlich von amerikanischen Touristen besucht wird und sich entsprechend darauf ausgerichtet hat.

In der Villa wäre ein Moskitonetz über dem Bett sinnvoll, da sich die Tür nicht richtig schließen ließ und dadurch jede Nacht einige Moskitos ins Zimmer gelangt sind.

Le service des voiturier mais qui est facturé à la sortie lol

Arrivé fatigué on va au restaurant de plage ! Sur la note des voisins rajouter non consommée et 16% de tops obligatoire ! On a plus remis les pied à hôtels pour aucun repas Personnel + que moyen ! Facturation voiturier à la fin pas annoncé Bref c’est du bling bling kitch ! Très très loin des services de Chable par ex

Geweldig resort waar je helemaal tot rust komt en ultiem in de watten wordt gelegd. Het personeel is 10/10, de faciliteiten zijn top. Je hoeft het resort niet uit want er zijn genoeg activiteiten die je kunt doen. Hele leuke extra’s zijn de gym in de jungle, de art corner waar je kunt schilderen en het restaurant is van top kwaliteit. Zou zo weer teruggaan volgend jaar en dat heb ik niet vaak :)

2 kleine dingen mbt lawaai: de kamer was gelegen naast iets van een airco generator wat veel geluid maakte. Ook als onze airco uitstond hoorden we nog steeds de motor ervan draaien. Ook was er ‘s avonds tot 12 ongeveer luide muziek en mensen te horen van het hotel ernaast.

Just back from a fabulous 10 night stay. Wanted to get away from it all and hopefully get great service....we got both in an abundance and really enjoyed our time there. The whole setting is super peaceful and private, each villa/room (only 40 or so of them) was in its own little world away from it. Pool area next to the beach was also very nice, with a great team taking care. Do not want to single out any specific team member as it would be unfair to the rest as they all worked tirelessly to make the stay memorable. Highlight of each day was the quality a la carte breakfast taken with a wonderful sea view. Definitely will be back.

We had a great experience, all of the staff was fantastic. They go above and beyond when it comes to providing an excellent stay.

We can't recommend enough. My sisters and my mother return for a girls' trip every spring. We are treated like queens! The staff always remembers us and welcomes us back. The attentiveness to our needs is unparalleled. And the attention to detail is always so appreciated...the rooms are so lovely and private, with our own small pool. So you can lounge on the shaded patio of your own villa, or at the main pool. The sunrises on the beach are lovely, and eating breakfast at the restaurant, practically on the beach is always so special. We do the all-inclusive package, even though we don't drink much alcohol, because it makes our experience completely stress-free. If you want to feel completely pampered in paradise, treat yourself to this experience!

This was my first time traveling to Cancun and the time at Viceroy can not be understated as the absolute best time of my life! The respect of the entire staff was that of royalty, the amenities the food I could go on for hours it was simply 1 of 1. Thank you for an amazing time!