Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

We spent our honeymoon at the Viceroy Riviera Maya, and the abridged version of this review... BEST VACATION EVER! I've stayed in hotels/resorts all across Europe, Oceania and the States, and the Viceroy Riviera Maya is hands down the best and most luxurious resort I've ever experienced. Listen, your villa will be in the jungle. That means, monkies, cats, birds and lizards are all around you. Don't consider that as a knock against the Viceroy, rather it's part of the appeal. As far as the food, Chef Alejandro is a magician! Again, best food we've ever had at a resort. Just the food itself would be reason to keep returning, but there are wonders all around the villas, the jungle and the beach that seems secluded from the neighboring resorts. We shall return and I honestly would tell anyone on the fence to book this place NOW. You will not regret it.

The hotel is beautiful and the service is exceptional. The whole staff made a huge effort during my stay to make sure enjoyed my stay and had every I needed.

My boyfriend and I were previously at the Viceroy in St. Lucia and were blow away not only by the attention to detail regarding cuisine, aesthetic, activities, and amenities, but mostly by the service. The Viceroy in Riviera Maya was no different! They greeted us by name each day, knew our orders, came by with complimentary appetizers, refilled our ice buckets, and were waiting on us every step of the way. They even surprised us with a decorated villa one evening for my boyfriend’s birthday. It truly made the trip special and felt that we were valued. Pepe, the server at the beach and pool was by far the most attentive, gracious, and kind person. We looked forward to seeing him everyday. Overall- highly recommend!!

Absolutely stunning resort. So relaxing. Staff was unbelievable and so nice. Food, amazing.

My girlfriend and I went for 4 nights and had a blast! We stayed in a signature villa and the room was absolutely stunning, we both noted how incredible the thatched ceiling was to look up at from bed, and obviously the plunge pool outside and the outdoor shower were great! As great as the hotel itself is, the hotel staff are truly what made this place a gem!! They went above and beyond; when we were at the pool, making sure we always had ice cold water bottles and coming around with some complimentary frozen fruit popsicles and a small complimentary cocktail here and there! We needed to get some medication from a pharmacy and they took control of the situation and when they realized the pharmacy didn’t have exactly what we had inquired about, came over to us to walk us through the numerous options that were available rather than just choosing one, and they had the medication delivered to our room for us so we didn’t have to worry about leaving the hotel! They really care about their guests! Other small touches-too numerous to count, but one that sticks out is that one night at dinner when it got a bit windy, they were at our table in 10 seconds, offering my girlfriend a hair tie…truly impeccable service, prepared for anything and everything! A great place to relax and unwind, it’s just so hard to leave such a magical place! We will certainly be coming back!

The food was very very good, every night we ate at the resort it was top tier. Staff was amazing, all super friendly and helpful through the whole stay. Prepare for feather pillows, comfortable but different if you’re not used to them. Over top tier experience.

Love this resort!! Will definitely return. Super private getaway with a mature crowd. Quiet, tranquil, peaceful. Good food and amazing staff. Beds were decently comfortable but not our pillow preference (too flat), though housekeeping did bring us another option. The true magic of this place are the private cabins that have been tucked and nestled into the natural jungle and very private attached outdoors showers. It’s incredible. We barely left our room we loved it so much. There were mosquitos around during our visit (early August) but the hotel provides a natural citronella spray to keep them away - and the scent was nice. It also seemed to heal the bites we did get very quickly. Overall, if you just keep applying the spray periodically it’s no bother. The natural beauty of the place was worth the mosquitos that came along with it. It was truly magical. Highly recommend!!!

Loved it all

The private plunge pools are fantastic. The privacy of the villas and their generous size. The position of the property in the jungle but also so close to the beach. The staff were absolutely amazing.