Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

My wife and I just celebrated our 20th Wedding Anniversary at The Viceroy Riviera Maya and it could not have been better. The setting is perfect for a laid back relaxing getaway, the staff went above and beyond from the moment we arrive and food was amazing.

Possibly one of the best hotels I have ever stayed in. Staff were absolutely incredible, nothing was too much trouble, everyone was so friendly and accommodating - I haven’t experience anything like it before. The pool at the hotel was so perfect we didn’t leave it, service to your sun bed, sunglasses cleaned etc - the list goes on! Breakfast was à la carte and absolutely amazing, big selection of different dishes, pastries, fruit etc. Well equipped, clean, gym (no need for reservation) The resort is eco friendly so very little plastic used - all water provided free in re-usable bottles or glass bottles in the room. Free drip/filter coffee in room. The rooms are absolutely stunning, spacious, comfy bed, gorgeous outdoor shower and the private heated pool is also a highlight. Mosquito repellent and plug in provided for rooms. Daily newspaper delivered each morning. Amazing quality Bose Bluetooth speaker in the room. They will organise taxi’s to go into playa del carmen for $15USD each way and the same taxi driver brings you back, so that felt very safe. Overall it wasn’t a snooty 5 star hotel, just incredibly friendly and relaxed.

I really can’t find much that I didn’t like, if I had to be picky - I would say the mini bar pricing was a little bit to be desired…. ($20 USD for a bottle of Fiji water) - however it is just a fridge in the room, so you can use it to chill your own drinks. They also charged for Nespresso pods which I do believe should be free of charge considering the price of the resort. Additionally, if you are there on a B&B basis, we found the food in the Coral restaurant to be okay for dinner, but very very expensive for what you get (dinner for 2 people and a drink at least $150 USD).

My husband and I just returned from a week at the Viceroy Riviera Maya, and honestly, it was one of the best vacations we’ve ever had. This boutique resort nails the perfect balance: intimate, peaceful, and beautifully run. We stayed in a private, secluded bungalow with its own plunge pool, and it felt like our own little jungle hideaway. The spa was unbelievable — the whole experience was so thoughtfully done, and we both had excellent massages. Breakfast was included with our room, and it was unreal every single morning. It became one of our favorite parts of the day — incredible food, gorgeous setting, and none of the nickel-and-diming that so many resorts lean into. If we wanted an extra dish or my vanilla latte with lactose-free milk (yes, they had it!), they just brought it. No upcharges, no hesitation. It sets a tone of generosity you feel everywhere on the property. What really blew us away, though, was the staff. Every single person we met was warm, professional, and genuinely kind. The level of service is the best we’ve experienced anywhere. Half the time, things we needed appeared before we even asked, and if we did ask, it arrived instantly. When you learn that many team members have been there 14+ years, it tells you everything about how well they’re treated — and how much pride they take in creating an amazing guest experience. The location is perfect: quiet, lush, and steps from a lovely beach. We had dinner at the hotel three nights and easily could’ve eaten there every night — the food was that good. Since we had a car, we went into Playa del Carmen once (fun, but definitely optional), and two nights we walked to Coco Cabañas for casual ceviche and pizza. Super easy and a nice change of pace. One of our highlights was scuba diving with pregnant bull sharks — such a cool, unforgettable experience. And coming back to the calm of the Viceroy afterward made it even better. We will absolutely be returning. If you’re considering this resort, just go. You will not be disappointed. Every part of our stay was exceptional, and while I started to write down individual staff names to thank… the list got so long that I worried about leaving someone out. Truly, everyone was amazing. Already looking forward to our next visit.

I’d stayed at the Viceroy before so knew it’d be a wonderful hotel…and second time round, it was even better. Ok, the rooms have rustic charm (some may say shabby chic, but who cares). The outdoors of your villa is a jungle complete with wild animals (and a few cats for good measures!) and a heated pool. What more do you want? The beach is great, although it’s very public so you’ll find the odd vendor trading their wares. Huge high points for me: Staff - joyful. Eager to please, always delivered. Oscar and Pepe were standout! Food - yummmmm! Since we were last there the chef has been replaced by Mexico’s Alejandro Salgado and now it’s culinary heaven (think fusion cookery). I have to say we were all inclusive and nothing was off limits. The wines/cocktails were a treat. Fellow guests were also fun, a mixed bunch of various nationalities, def not predominantly American. I LOVE this hotel, truly. It’s one of my favourites in the world - certainly top 5. It’s also value for money, what I mean it’s worth every penny! It’s sadly closing for refurb in May, 2026. But once it reopens as Arnie said: I’LL BE BACK… Joyous!

I cannot explain all the great reviews of the place, it is tiny in size, a long strip of narrow tunnel paths leading to a very small patch of land that contains the small pool and all restaurants. Super narrow beach which is in itself nice but it is not private so there is a constant stream of people walking inches in front of you, and coming to swim in a small bit of sea somewhat cleared from seaweed, including children of course. VERY dated rooms, impossibly noisy aircons and bugs in the room. The only positive thing I noticed was friendly service.

Exotic apartments in the jungle.excellent food.

Beach and sea difficult to get to!

It is a magical place service is excellent people so nice has the authentic flare and intimate great food and great spa

The viceroy was a perfect choice for our vacation, I already want to go back. The property is immaculate and so unique staying in a private jungle villa with pool. I really feel that pictures do not do it justice. We got breakfast every day, we loved everything we had. We also ate at both onsite restaurants which had so many choices and over the top delicious food. 5 star choices really no reason to leave the property. What I feel made our trip over the top was the service. All the little touches and intentional hospitality elevated our stay. Carlos specifically is excellent. We were also thankful for Daniel and Luis.