Hawks Cay Resort

Amazing

Not clean/staff unfriendly/

I booked and prepaid weeks in advance for what was supposed to be a surprise birthday celebration, expecting a smooth and memorable stay. Unfortunately, the experience was incredibly disappointing from start to finish. To begin with, none of the birthday in room experiences purchased in advance were completed. Manager stated that they don’t deliver in room experiences until after check in which is completely opposite of what I was told multiple times when purchasing over the phone. On top of that, the room wristbands didn’t work—not once, but twice—forcing me to waste time going up and down from the room to the front desk to get them fixed. A small issue, but when you’re on vacation trying to relax, it adds unnecessary frustration. The room had multiple roaches—completely unacceptable for a resort of this supposed caliber. Cleanliness clearly isn’t a priority. This was supposed to be a special getaway, and instead, it was a series of letdowns. I expected much better from a resort with Hawks Cay’s reputation. Will not be returning.

Day was great. The service was terrible. Took forever to check in. He tried to charge me extra nowhere to get food after 9 o’clock, took an hour to get a sandwich in the morning and the sandwich was stale and hard and cost $50

Fantastic!

We felt they let non guests in around the pool. They arrive before security was checking wrist bands. We were approached by a group around the pool and harassed. When we addressed this to the front desk we were told no way was anyone let in because security checks wrist bands. But security doesn’t start checking until afternoon so they come in the morning. We witnessed this two days in a row.

Always a great time at this hotel!

Celebrated Mother’s Day here! The property location is beautiful. We had a room overlooking the water and it was nice, but it needs some updates like the bathroom. The outside bartenders by main pool were not friendly at all except one guy. It was very odd. Overall, great trip and I would travel here again.

there was so much wrong. no room cleaning daily had to ask and wait non working phone in the room was dangerous should there be an emergency. communication with staff didn’t mean anything. no one too responsibilities for issues. just passed it off and never responded. have gone here for 15 years and this was the worst experience i have had. i will NOT return because of the issues. not cheap and poorly run

Loved our stay, relaxing time to disconnect. We will definitely be back.