Divi Little Bay Beach Resort

I have been going to Divi little bay for 18 years Each year the mgt has made terrific upgrades The property is managed really well Friendly staff Incredible food Fabulous beach Facility. The new ocean hotel built on the property is a welcome addition with a fabulous Bar area with incredible views DIDVI LITTLE BAY IN ST MAARTEN WONT DISAPPOINT.

Our timeline of the many reservations fiascos that ruined our vacation: The reservations for 2 units for 7 nights each were made many months in advance. I specifically stated that the guests have mobility issues and should not be placed in units up the hill or on high floors. I was told these notes were added to the reservations, which came back as 7 nights in a 1 bedroom unit for our guests, and a 6 night followed by a 1 night reservation for a 1 bedroom deluxe unit for ourselves. One week before check in, I called both Divi Resorts (Resorts) and Divi Vacation Club (DVC) to see if we would need to change rooms after the sixth night, and to remind them about the location of the units. I was told that these notes were added to the reservations. At check in on Sunday night, our guests were placed in a good location for their 7 nights. We were placed in a unit up the hill and on the top floor. We were told nothing could be done because they were full, but to check back during the week. There were no notes in the reservation about anything. It was painful to watch a loved one struggling with the climb. When we finally reached our unit, the room keys did not work. I had to trek back to the front desk to replace the key cards and then climb back to the room. On Monday afternoon the front desk had no new information. At the Monday night managers reception, Anne-Marie, the general manager, introduced various department heads and said they would rather hear about any problems while they can be fixed rather than online later. She gave the example of a couple with mobility issues that were assigned to a unit up the hill and on a top floor. Unfortunately, the managers all disappeared as soon as she finished talking and she did not tell us the easiest way to reach people - calling, emailing, etc. On Tuesday afternoon we were shown a Casita that was available, but it was such a downgrade from our current unit, that we declined. On Tuesday night, a bellman showed me another path to our unit that required more hiking up the hill, but less steps to climb. This made life a bit easier, since by Wednesday, it was no longer worth switching rooms On Thursday, the front desk was able to see that our 1 night reservation was overlapping with a 7 night reservation. This meant that we would not need to move for the last night. On Friday, I called Colin, the front desk manager, to let him know about all the reservations issues that we encountered. I also told him that we did not receive some of the DVC Platinum level benefits like the beverages that our unit was supposed to be stocked with. He was very charming and was able to offer me something for these shortcomings. I thought that all our problems were behind us until - Saturday morning, our friends called us to say that there was a note on their door stating that they needed to evacuate their room by 10 AM. This was extended to 11 AM, but they were not going to get a new room until late afternoon. Their printed confirmation of a 7 night stay meant nothing because it came from the corporate office. We all went to visit Colin, who was able to get them into a renovated studio suite that was available immediately. On Saturday afternoon I needed to go back to my unit but the room key cards were deactivated because the system treated a 6 night stay as being over. I had to march back to the front desk again to get a supervisor to reactivate the cards. On Saturday evening, our friends did an early check out and were hit with an extra $60 charge for their involuntary second check in. Fortunately, this was waived. On Sunday after departing the property, I received 2 email messages from Resorts requesting my feedback on the two stays. One was for the Divi Little Bay Resort, and the other one was for the Divi Golf Resort in Aruba. How incompetent is this organization? Anne-Marie, owners / members have no influence with either Resorts or DVC, but maybe you can convince them to invest in new reservations system software to prevent future fiascos. There are positive things about this property. The units are spacious, and the views are lovely. It was good to see money spent on improvements, such as the new tables and chairs put into service while we were there. They have increased the number of beach chairs and umbrellas available, so now the biggest problem are the chair hogs who put towels on several chairs early in the morning and leave. It would be nice if the posted no saving chairs rules were enforced. It might upset a few nasty, possessive people but the rest of the guests would thank you. The location of the resort is terrific. The bars and restaurants are satisfactory. It was an experience cooking one's dinner at Sea Breeze on the lava rocks. The coffee shop served me lukewarm coffee, so I never went back. The staff are very nice and mostly helpful. Watching Gizmo climb up on her bar and get a drink of water is a hilarious sight. DVC does not deliver their promised benefits. If what happened to me is how they treat Platinum members, what happens to others without status? The sales office people only want to sell more points, not solve problems. We never received the upgraded Internet service or the upgraded bathroom toiletries, and it should not fall upon the guests to track down which department is responsible for any issues that arise.

Huge, beautiful resort. Wonderful, clean beach. Great pools. Our 2nd visit here and it was overall very good. The management has some problems. They're not too concerned with customer satisfaction. They put us in a room for a night. And the next day we returned to another couple trying to move IN OUR ROOM saying the room it is theirs! They had been given a key to our room! We had to move out due to the front desk mix-up. No apologies for the mishap. But worse is the couple we were with had maintenance issues in their room(s), and had to shuffle between 4 different rooms in a period of their first 30 hours there! Due to broken AC units in their assigned rooms. Again, barely an acknowledgement of the inconvenience and a gift certificate for dinner. There's a lot of room for improvement in the management. I wrote to the manager twice about it, with no response.

Dear Anne Marie Brooks, my husband and I have been to your beautiful resort about 6 or 7 times…WE LOVE IT…We have booked this April 25 for a week and are SO LOOKING FORWARD TO BEING BACK….we initially were in casita 42 but I am handicapped and couldn’t get up and down the step easily so your Asst Mgr (tall thin guy) came to our unit and he personnaly walked me around the corner to Casita 34 - IT WAS PERFECT..easy to go up and down stairs (with my cane) and easy assess to the pool ….was wondering if I could obtain either 34 or 35 in April….on another note EVERYONE IS WONDERFULLY HELPFUL AND PLEASANT - the swim up bar those guys are great and all the restaurant workers and we love Gizmo…was ther for his birthday..😊..Cedric is beyond great and was ther to get me to dinner etc very quickly and SO PLEASANT I feel he is a friend now…I could go on but I will await your answer on the casita 34 or 35… Thank you so much, Jeanne Carmona, Conf#559180341

l'emplacement, le décor, la propreté et l'amabilité et gentillesse du personnel

L'hôtel est totalement américanisé. Bien que situé sur le coté néerlandais de l'ile, tout est américain. langue, repas touristes. Trop c'est trop

Kamer en uitzicht.

Afstand van Philipsburg. Weinig variatie in restaurants. Slechte wifi.

My wife and I stayed here one night prior to the start of our cruise. While only there a short time, the resort left us with a great impression. Everyone we encountered was friendly and upbeat. We enjoyed sunset drinks at Mix At Oceans (great view) and dinner at Seabreeze. The service was very good at both places and the food at dinner was well prepared and tasty (especially the red snapper). We enjoyed strolling the grounds of the resort and walking out to Fort Amsterdam to enjoy the view of the cruise ship port and surrounding town. Our room in the Oceans tower was very modern and spacious. The bathroom included a huge shower and everything was bright and clean. The Oceans tower definitely looks much newer than the other resort buildings so one might want to keep that in mind. The view from our balcony of the ocean and harbor was very nice. Based on our stay, we would happily recommend this resort and will return on our next visit to the island. Also, the hotel had waiting taxis to take us to the ship which made our transit to the cruise ship port very convenient.

Book an All inclusive Studio Suite a Divi Bay Resort in St. Martin. On arrival they denied the all inclusive saying it wasn't part of it. I showed them the email confirmation that showed it was. They refused to honor it . We were assigned a room and key cards but were not allowed entry until 2 pm (check in is 4 pm). When we went to enter the room the keys did not work. A nearby porter said he had just placed some guests in this room. Returned to reception and they gave use another room that was not a studio suite. It had one sitting chair in it. The room we booked was for 4 persons. I spoke with reception (Kevin) and he assured me this was a studio suite. I can only assume that since they rebooked the room hours after we did, they saw an opportunity to resell it, assign us to a lesser room, and make some extra money. We had no car, limited time and knowledge of area so we just ate it. Upon return home, I contacted my credit card company and they attempted to call the front desk at the Divi Hotel several times but I was told each time they answered they would just hang up on them. I have since filed a claim. In addition to this issue, the hotel provided to no bottled water. The porter said you can drink the water from the tap but added that he wouldn't. The room also had a broken curtain and the rod was laying on the bed we we arrived. They porter took it without comment. The curtain was never repaired. They only provided one towel for the room. The AC was malfunctioning and cycled on/off all night long, which was annoying. To say the least we we not impressed. Problems happen when you travel but their unwillingness to try and fix them was rather unbelievable for a hotel of this scale. ST. Martin has many other options, I will avoid this hotel and its partners

We made our own in the room

Everything was superb as usual