Velas Vallarta Suites Resort All Inclusive

I stayed during the cartel violence in Feb 2026 and the staff handled the situation very well, especially considering they were stressed and unable to leave the hotel to check on their loved ones and many worked 3 shifts in 24 hours. My highest respect the workers of Velas Vallarta. As for the rest of the stay, we thought the food was great for an all inclusive style resort, since you could always order from the menu and didn't need to go to the buffet everyday. We are at the Andrea restaurant for dinner only one of the nights since the night following had too many repetitive feeling meals. However, the ocean front restaurant was very good a la carte, and also changed its evening a la carte menu every night. The pools were nice and we spent most of our time there. The service was excellent with staff taking drink and food orders poolside. We got in the ocean a few times, but there has been some kind of weather issue causing larger waves than usual, so the kids never got in. My kids loved the kids club and enjoyed their stay a lot.

I've been to many all inclusive resorts and was disappointed that there weren't more organized activities for the adults, in particular, ocean sports like boogie boards, but I don't know if there ocean around the area is often on the tougher side. There could have been more toilets around the more public areas.

He didn’t like the location of the property and we didn’t like that. We did see lifeguards by the beach.

The beach was dirty and did not feel private. There were no shuttles from the hotel to the airport or to main points at the malls or the casinos or the Melancon. The hand sanitizer is near their hotels were not filled. They were empty. There are only two restaurants in the entire hotel. The air conditioning was not working well. We paid $6,200. For 4 nights for all inclusive. Expected more honestly.

Great service from the front desk staff, especially the young lady that checked us in and got us a better suite with a balcony at no extra cost for our honeymoon. She also got welcome drinks brought to us at the front desk while making a reservation at the Andrea restaurant. Hotel left some chocolate covered strawberries with a message "Happy Honeymoon" to help us celebrate. Our servers were very friendly, especially the one at Andrea restaurant, I think his name is Ricardo. Luis the bartender at the swim up bar was great, the pool and lazy river was fun and relaxing. The AC in our room worked great.

The wifi would cut out in the bathroom of our suite. Maybe it's the tiles or the location of the room but it could've been a little better. We requested a shuttle from the airport but weren't notified of where the pickup would be, so we just got an Uber instead.