Hyatt House San Diego Sorrento Mesa

The room was clean, the breakfast was good, the staff was friendly and everything went smoothly.

There isn't a spa

I stay in the King Suite, which provides good space. The hotel has dated decor, but clean. The staff is amazing, espeically Cheyenne, who listens well, anticipates needs and provides great service. Hyatt House is lucky to have her.

Very disappointing experience due to staff conduct I stayed at Hyatt House San Diego (May 4–7, 2026) while my home was being fumigated. Unfortunately, the experience was overshadowed by a very poor interaction with hotel staff. At 11:30 PM on our last night, we received a call to our room from hotel operations instructing my wife to immediately move her car. This woke our entire family, including young children with school the next day. This was not an emergency and could have been handled in the morning or via a less disruptive method. When I went to the front desk to address this, the staff member (Alan Sanford) was confrontational, called me a “liar,” and implied I was trying to avoid parking charges. I had no issue paying and asked to be charged immediately—this was simply an oversight during a stressful family situation. The late-night disturbance and unprofessional behavior were completely unacceptable. This was the worst hotel experience I’ve had, despite traveling frequently for work. I hope Hyatt takes this seriously and improves how situations like this are handled.

The customer service was amazing and went above and beyond. They made my girlfriend and I very welcomed. We were celebrating our one year anniversary together and again, the staff had amazing details for us. I was not expecting such great hospitality. I thank everyone for our stay. The front office member who checked us in, the security guard and the ladies who were working the breakfast stations. Thank you! Also, the hotel is very clean, all the amenities were present and the noise levels were non-existing.

Always great experience. I always have all I need. Beyond what I need.we stay with family here frequently and we ate all comfortable, the location is off the beaten path but close to freeways to enjoy all of San Diego. Will be back again.

Great location, highly recommend eating at Gravity Heights Brewery, walking distance from hotel. Spacious, clean, comfortable room. Nice firepit area also. Great for long or short term stay. Breakfast was great quality and has lots of choices.

Spacious clean room. Decent american style breakfast. Lots of parking for 22 per day.

It's a remote industrial park location with plenty of space, so I think parking could be free.

Always enjoy staying at this Hyatt house. The staff is always friendly and conveniently located to everything such as restaurants & shopping. Their breakfast choices are great. Very clean throughout the facility. The rooms have full kitchen which is convenient.