Hilton Vacation Club Scottsdale Links Resort

The room was spacious and the pool was beautiful.

I did not get a first floor room and I wasn’t in the same building as my family. I got a second floor room which had 18 stairs to climb every time we returned to our room. I’m 72 and my husband is 79. Not fun at all!!Are room was so far from the pool we had to drive to it.

Pool was nice, location was great. Staff was very communicative and helpful

Units were a bit dated and we didn't like being on the 3rd floor with no elevator. Our bags were very heavy and taking them up and down 3 flights of steps was no fun.

Spacious apartment good location for us North Scottsdale, 20 minutes from downtown but close to West Kierland which is nice.

We are returning customers and always ask for ground floor but seldom seem to get that. The interior of the apartment is ok but outdated.

How clean the premises and room were.

The mattress in our room was quite uncomfortable, and we experienced significant noise on one side of the bed whenever my partner entered or exited it. I brought this to the attention of the staff, but unfortunately, no resolution was provided. Additionally, the bathroom door was sticking and made a considerable amount of noise when closed, prompting me to request maintenance. A technician arrived and attempted to fix it, but it proved unfixable. The worker mentioned that the building is scheduled for renovation soon, which, while informative, did not resolve our immediate issue. I also requested an extra blanket and was informed it would be sent, but it did not arrive until the day before our departure. All three TVs did not work properly the internet would freeze just watching local channels it was impossible, that did not get resolved. All of our communications were conducted via text message. When I inquired about potential compensation from the hotel, the individual I spoke with seemed to perceive my request as an attempt to receive all four nights free. I was hoping for at least one night's compensation, but this was not granted. I believe there should be a clear policy for compensation when guests encounter issues within their rooms. I paid the full price for my stay, yet I feel I did not receive the value I expected, and I am quite dissatisfied with the experience. While I have stayed at this establishment multiple times in the past, I am now uncertain if I will choose to do so again. So many issues and none were resolved. The more I think about it, I will not be staying there.

Tons of space and nice and helpful staff. The hotel is not a resort and it has limited amenities, but that was clear to me in the hotel description and price. It feels like a converted condo building but that met our needs very well. We had a 3 BR for our family of 4.

We've stayed at this resort in the past and chose it this year for a two week stay with family. We stayed in a three-bedroom unit in building ten. For the five weeks prior to our visit, we stayed in a one-bedroom unit at another resort. We like the location and the units overall but there were a lot of issues with this stay. 1. Overly aggressive timeshare staff - Proceeded to the parking lot to speak with my wife when I told them at check-in that we weren't interested in a presentation. 2. Dirty floors – We contacted the front desk because our floors were VERY dirty and asked for them to be mopped. They said they’d send housekeeping, but the floors were never cleaned. 3. Weak Internet – Our devices were slow and kept telling us that the internet connection was weak. We contacted the front desk, and they said they’d send maintenance over to reboot the system. We never seen anyone stop by our unit and we had slow internet the entire stay. 4. TV Buffering – The TV continuously buffered and froze. We contacted the front desk, and they said they’d send maintenance over to investigate. We never seen anyone stop by our unit and we had the same issue our entire stay. We never did get to watch CBS. 5. Although our building was remodeled, it appears to have only been a simple paint job and some new bathroom and kitchen fixtures. The kitchen faucet was loose and had to be held with two hands when using. 6. Because we stayed two weeks, our unit was cleaned after the first week. Housekeeping took our pool towels and didn’t leave any replacements. We called and received them very late the following day. Also, we were told housekeeping would clean our unit between 9:00am and 4:00pm. They did not arrive until 4:30pm. This is a significant inconvenience when on vacation. The other resort we stay at let us schedule housecleaning for a specific time. 7. I realize it’s difficult to control the behavior of guests, but it is unacceptable to not do anything. We reported that people were openly vaping in the tranquility pool hot tub, but no one investigated. 8. Our unit was in building 10, which is also the building where housekeeping is located. It is simply inconsiderate to blast loud hip hop music when dropping off workers at 6:00am. 9. Lastly, charging a large daily resort fee really irks us, especially after not addressing our needs or concerns.