Comfort Suites Dulles Airport

Excelente ubicación habitaciones muy bonitas personal amable cerca del aeropuerto

Me gustó todo

I arrived at this location and was surprised to see I also had to pay an incidental deposit of $50. No one told me this until I arrived after 10 hours of driving. The other Comfort Suite I stayed at before did not. The place was under renovation-another surprise. I got to my room, and the refrigerator made a little sound, then stopped- no chance of cooling any food or milk. The man at the counter was nice and showed me two other rooms, saying the refrigerators don't cool much (they don't work), and both of the refrigerators were also warm inside. He said all the refrigerators there were the same- maybe a little cool. Apparently, it was known that they offer refrigerators that don't work properly, letting people think they do until they arrive. The manager said that you pull the refrigerator out, and the control is in the back, when I asked how to turn it on. I pulled out the refrigerator in my room and turned the knob- nothing until an hour later, and it was just a little cool. I called customer relations, and they said they would follow up. Any chance of a partial refund would come from the very people who knew their appliance did not work to standard. One would believe that when they say they advertise a refrigerator in the room, it works. Clearly not. They are INDEPENDENTLY owned. Any chance of storing refrigerated meds has to come from an ice bucket. I've been to many other Comfort Suites/Inn and they were great. This one needs an inspection. They knew their units did not work correctly and advertised that they had them. Choice Hotels needs to look into this site, as this Suite carries their name. I just wanted a place to stay before I had to travel again. Disappointed.