Extended Stay America Suites - Rochester - North

Mattress needed to be flipped, it was saggy on one side nearest the alarm clock.

Nice, quiet place to stay with a kind and friendly staff. Right behind the Mayo clinic.

Staff were friendly, professional & very helpful! Spacious 1-bed room. Plenty of closet space & dresser with drawers. Nice kitchen set-up with fridge, stovetop & mic. Empty cabinets & drawers, but got some supplies once we realized you need to request any utensils, dishes, cookware from front desk. Table & 2 chairs. Bare-bones amenities (no tissues?!), no counter space in bathroom. Hallway smelled like pot, and room musty/damp. Didn’t see the “Grab & Go” bagged breakfast, but desk staff said it was a pastry, granola bar & coffee. Adequate accommodations for a budget motel…good reminder that ‘you get what you pay for’. Met our needs for a cheap one-night stay.

This is one of the worst hotels I've ever stayed in. One room did not have a working tv. One room wreaked of smoke, even though it is obviously supposed to be "Non-Smoking". The atmosphere is one of a cheap, continuous white trash party. The owners are rude and do not speak English well enough to communicate with accurately.

I stay at this hotel when I come to Rochester. Excellent evening desk staff, quiet and clean rooms. Very affordable rooms. Very spacious! Your night deskman needs a raise. He went above and beyond to make sure we were happy after a 5 hour drive to get there!

The refrigerators need to be replaced or painted. The rust and scratches look trashy. The last time I stayed, the fridge was in rough condition and rattled all night long! The shower curtains need replacing. They smell like urine from the mildew on them.

The hotel was very quiet, which I really appreciated. Everything was clean, and even though I didn’t use the kitchen, it was a nice bonus to have one. Considering the price, I felt like I got a lot for my money. The staff was kind, and the hotel wasn’t far from the highway—just slightly tucked away, which made it peaceful. I also liked having access to nearby services like grocery stores, which came in handy for the next leg of my trip.

There was a mistake with my booking, and the staff member on duty when I arrived late at night wasn’t able to process the reservation through Booking.com. I ended up having to pay twice, but the issue was resolved the next morning by the supervisor, who refunded me right away after identifying the error. To be fair, the young woman who helped me really did her best and was very kind—it was just an honest mistake. Still, it made me feel a bit unsure at first, and I’m not sure how a less patient guest would have reacted. That said, I truly appreciated how well they handled the situation in the end. Also, the listing mentioned breakfast included, but it was really just a coffee and a packaged muffin to-go. Not a real breakfast, but for the price I paid, it was still acceptable.

A great option for an extended stay.

Liked location Didn't like no breakfast included

Extended Stay hotels are always a good stay in a clean, comfortable room and a safe environment. The Rochester Extended Stay certainly upheld those standards. Would definitely stay again.