Extended Stay America Suites - Rochester - North

Nothing good at all.

The noise, noise. And more noise.

Facility needs updated, and deep cleaned. Floors were not level, and one soap and one tiny shampoo for 2 is just cheapness on the hotel side

The property is an extended stay so it has a small kitchen but there were no dishes, pans, flatware or any other eating or cooking utensils. The furniture was falling apart and the room was so small that there wasn't even room to change my mind! Don't waste your money here.

Quick in and out

Beds were comfortable

Front desk clerk extremely rude. Stayed two weeks never once had our room cleaned. If you get new towels or linens you have to take the old ones down yourself. The staff then puts on rubber gloves and counts how many pieces you brought before they let you have new and you don't get any extra. Caught the front desk making fun of us walked up on the conversation. Caught desk clerk trying to run my card for a 100.00 charge at 8am she could never explain why. When I checked out she wanted to charge me extra for internet when told her had not used any she became angry and found the past charges on my bill where she had been charging me all along. When I got to my car and checked my phone it showed she was trying to run my card still for the internet charge. Never ever stay here they are crooked and extremely rude especially the day desk clerk. They offer no services y o u even have to take your own trash to a trash closet. Will never stay here again.Found dirty plated and trash under the beds from past guest. The only reason we stayed was for work.

There was only one safe exit for handicap people and even that was not kept up with salt when it was slick outside. The burners in the room didn't work properly. I highly doubt that we would stay there again, especially for any length of time.