Mara Serena Safari Lodge

The lodge is in a desperate need of renovation.Filthy, paint chipped, hardware loose, appliances ancient, mosquito nets with holes. Our mattress had blood stains and no mattress pads. We got one pillow without pillow case. We wanted to check out immediately but there is nowhere to go at a short notice . For the price they charge they should be ashamed for the “luxury lodging” they provide. Food was terrible, could not cut any meats even with a stake knives. Salads limited to tomato and cucumber. We had to settle for rice. They nickele and dime you every step of the way: water, tea, coffee is an additional cost ( and this is a full board) Staff is overworked and probably greatly underpaid, everyone was waiting for a handout and this is with a service charge already included in the stay. Hotel caters to huge tour groups who descend upon it and make stay noisy and stressful

静か、眺めが最高、スタッフ フレンドリー、 食事がイマイチ、 お土産ショップはおススメ。

A fabulous stay right in the heart of the park. The staff and service were really excellent. They made it a real home from home. Highly recommended

This was the best hotel EVER!!!! from the Safaris, to the food to the hospitality! The views, the beauty, the landscape. WE WILL BE BACK AND BRING FAMILY!! Thank you for looking after my Father in law so well. They loved their time.

素敵な高級ロッジです。何よりも素晴らしいのは高台に建つロッジからの眺め！施設は綺麗で食事も美味しい、一つ挙げるなら部屋はちょっと狭い。エクスペディアに載っていた電話番号は繋がらない、メールの返事もないで不安でしたが、そこはケニア。行けば良いところでした。

Price needs to be seen in conjunction with value. The whole safari experience is expensive in dollar terms - including getting to Nairobi and also the the reserve, park entrance, balloon flight etc. But all this must be weighed against the excellent game viewing, the clean, well run Hotel, excellent cruising and the amenities all of which are close at hand. Balloon flights can be reserved in the hotel itself which is very convenient. Overall the experience is well worth the investment and the hotel is highly recommended.

Great service and amazing view!

ロケーションは抜群、眺めもとても良かった。 窓が引き戸タイプで隙間が出来てしまうため蚊が入って来る。 送迎片道４５ドル、２～３時間のゲームドライブ９１ドル／回、バルーンサファリ６００ドルと安くはないが、内容は満足行くものだった。

国立公園のホテル。部屋は狭い。２泊でいい。 パスタがあるのはいい。

We spent a week in the Masai Mara. The Serena lodge is the heart of the Masai Mara conservancy which is the best kept part of the entire area. The roads are better, the animals are protected and it is the perfect destination for game drives. The Serena lodge is the only place to stay in the area and there really is no other place you would want to go. It is located a few km from the airstrip (yes you do want to fly in, don't drive from Nairobi) on top of a high mesa that looks out dozens of miles in all directions. The property is amazing with a pool, workout facilities and an excellent spa. The staff is exceptionally friendly and accommodating and you will want for nothing. Look out your window each morning and see everything from baboons to buffalo to antelope and giraffes. They have many Land Cruisers with pop tops for game drives and the animals really are incredible. Highly recommend the balloon ride. The master pilot, Dan, is incredible and the vistas are amazing. Not cheap but worth the adventure. On Wednesday night there is an excellent talk by local researchers from the Hyena study camp which is fascinating as well. I can't imagine wanting to stay anywhere else.