Sonesta Anaheim Resort Area

The website promised a number of amazing amenities that were 'almost' too good to be true. Well they were..... 1. no pool( It's broken down and they informed us that we could walk to another pool nearby and use their towels to prove we're staying at the Sonesta) 2.no shuttle (Even though it's repeatedly advertised on their website. They informed us they haven't had shuttle service since February.) 3. Bad wifi (My cell phone service was better. You had to pay an extra fee every day to get semi decent wifi) 4. tiny beds (I have no idea what size beds are in a double but it's not a standard queen or full) 5. Dangerous shower (We moved to an ADA room due to my disability and the shower wasn't designed properly. It leaked into the middle of the bathroom and I almost slipped and fell. We had to pack towels around the edge of the shower) 6. no breakfast (Also repeatedly advertised on the website. We had to eat breakfast and hunt down coffee in Disneyland every day) 7. Poor customer service (Took us our entire trip of bartering to get them to refund us for the parking charge of $37 every day which is $3 shy of parking at Disneyland which we also had to pay for due to no shuttle) 8. No housekeeping (We had to actively request them to clean our room daily and get new towels daily. The cleaning wasn't the best but you could tell they did do something) If I had known they didn't have any of the amenities promised, I wouldn't have bothered coming here. With all the inconveniences that added unexpected fees, we could've just stayed at an actual Disney resort. I definitely would not recommend.

Las instalaciones y la atención del personal es muy buena

Si bien está en el área Disney, está un poco alejado y el transporte tarda un poco en llegar

Nothing. Really disappointed

Staff. No shuttle. No ice on every floor. No complimentary breakfast. Had to hunt down some towels. Front desk doesn’t answer the phone. Front desk didn’t ask about stay. Website not updated. You have to pay to park is ridiculous.

The location. The staff are always amazing.

The showers head were painful…

wonderful

nothing

Easy to find

Upon arrival pool was out of service, we were charged for parking every night which was a huge convenience, parking was horrible with a lot of taped off areas that could have been utilized by guests, we were put on the 9th floor, only two elevators working, small store was not open all the time

The front desk team were truly exceptional throughout my stay, especially Johel, who stood out for his professionalism, kindness, and warm welcome. From the moment I arrived, the entire staff made me feel comfortable and valued as a guest. The check-in process was smooth and efficient, and every team member I interacted with was respectful, helpful, and genuinely caring. Their outstanding customer service and dedication made my stay a truly pleasant and memorable experience. I sincerely appreciate Joel and the entire front desk team for their professionalism and hospitality. Highly recommended.