The Plaza Hotel Downtown, Trademark Collection by Wyndham

Nothing

I reserved a room, with a local address, and even checked in online the day before. When I arrived with my spouse I was told, very rudely, I was having my reservation canceled because I was a local. I will never stay in a whyndad hotel again. I have been telling everyone I work with in the industry to boycott Whyndam, I'm sorry for your loss

Good location

This is very run down, absolutely not a 4*. Found multiple hairs under the fitted sheets, also marked, complained and did not want to stay a 2nd night refused a refund but did get a room upgrade. Suite was better but lots of wear and tear

Beautiful building

Refused accommodations, charged a full "cancelation fee" despite being refused service, very disappointing.

Value for money

Wanted to get a meal after 9 in the lounge but was not able to

Worst sleep of my life. This hotel has heating problems that need to be addressed. We stayed here in February and the temperature inside our room was over 90 degrees. The only way to cool the room down is to keep the window open so all the noise from the street kept me up all night. There's a nightclub in the same building that plays loud music out into the street - plus partiers outside screaming late into the night. Smells like cigarette smoke. Just awful. I don't recommend staying here under any circumstances.

Good food

Noisy until 3am on a Friday 8am wake up text trying to get you checked out. Coffee machine put in an impossible place to use. Area little sketchy.

Based on my experience at the hotel, I have no comment. Although hopefully one day I will be able to give feedback about that.

I didn't like the way I was treated by the staff. Because I received a call from the hotel confirming my booking and half an hour when I showed up the lady said the room wasn't available, so i showed her the email confirming the booking and I just felt mistreated, when I asked to speak with the supervisor I was told "no". Basically it was a disapointing experience. And I wasted money on a cab to get to and from the hotel which also was disapointing.

The staff were very nice.

The hotel is very old definitely not 4 stars. Beds were terrible mattresses sagged and uncomfortable. Parking is terrible have to worry about break in of vehicles.