Best Western Chilworth Manor Hotel

It is clear that the hotel used to be the top place in the area but those days are long gone. The property is absolutely stunning but has been left poorly maintained. Steps around the property are falling apart, grass hasn't been cut in many areas. The conservation area just next to the hotel is stunning bht it would help to have some signs in different areas to explain what you are looking at. Check in was smooth at 3pm, althought after paying the dog fee for our stay, we were asked to sign a document confirming we will not leave the dog in the room unattanded for any period of time. This is something we haven't encountered in any dog friendly hotel before. We were given a some treats for the dog, which was nice. The prices for food and drink in the hotel are steep and dont really reflect the service. We ordered a mocktail after which they admitted they have never made that before and didnt know it was on the menu. The room was clean and warm but dated and the walls are paper thin. The spa is 5 minutes walk from the main building in the Club. We have been told in the reception that the Club receptionist will be able to tell us all about the treatments and prices which we are excited to book. The Club reception told us the spa section of the Club has been rented to a private company and they are not offering any treatments yet, so nothing available. The pool was slightly on a the colder side but spacious. The jacuzzi was covered in foam, sauna was cold, I could keep going...

Great location but hotel is dated, tired and needs some love When trying to ring reception prior to arrival, very frustrated as it kept going to ansaphone, didnt get ring back and just felt that for such a large hotel having someone answer the phone is fundamental, we tried at least 6 times between 10am -11.30am on a Saturday morning We noticed Stains on carpets in corridors, rubbish in stairwells, walls were marked Room was fine, clean but quite old fashioned Breakfast was ok, buffet style, self service, but slow to replenish empty food, ie no eggs, juice jug empty, only one hot drink machine working The stay was fine, definitely no more than 3 star

Beds could be a little harder but otherwise excellent hotel.cashless is a thing to remember.

Has a spa,bonus

It was amazing, just need pancakes on the continental 😂

Excellent location grounds and communal facilities. Restaurant and Breakfast location and atmosphere very good and friendly. Room adequate but bed in our opinion was too soft.

Very good value for money, breakfast good, sausages tough and dense though, eggs super. All very clean. Staff delightful, but no toilet paper or tissues in en suite. Very pretty grounds.

I was only staying one night so didn't make use of the facilities so can only comment on my room. Bed was very comfortable and room was clean which is what I would expect from being a 3-star hotel. I did have an issue with the bathroom though. The shower didn't really work, pressure not good, and shower curtain came down while pulling it closed! Tap water seemed a bit sporadic. Staff service excellent!

Beautiful man or house with a comfortable bed but the noisy bathroom meant that because I'm a light sleeper I had a terrible night sleep and had a headache in the morning from the noisy fan unfortunately this means we would not stay again.

In lovely grounds, hotel very comfortable. Menu limited