L'Univers Arras by Elema Hotels ex Hôtel de l'Univers Arras

Les places pour le petit déjeuner non prêtes, pas de confiture, pas d'eau chaude pour le thé

On the very big upside, the location together with the (very tight) parking is probably the best in Arras and makes up for a lot of the shortfalls

The room and most of the building was average and a little old fashioned and tired. Never seen beds made like this with bedding on top of the mattress? There were nowhere near enough staff and the poor chap that was there on his own when we arrived was run ragged trying to organise Parking, Check in and run the bar so at the same time - so none got done well - not for his lack of effort. The Bar was never run particularly well due to too much staff multi-tasking, and the poor chap in his third week was trying to serve dinner to our group of a18 and run the bar. he did an amazing job, but we all felt very sorry for him. Breakfast was ok, but kept running out and was not well attended or restocked. No working Gents toilet in the restaurant was not very impressive.

Great parking for sports car. Located centrally to bars and restaurants

Nothing

Service was good.

Attitude of woman attending from desk.

L’excellent accueil du personnel, la propreté et le confort du couchage

L’emplacement et le petit déjeuner n’était pas à la hauteur de l’établissement. Pas de bouteille d’eau ni de chaussons dans la suite junior !

Some money has been spent on improvements.

Toilet & bathroom floor grouting needs attention.

Central and could easily walk everywhere. Good secure parking. Welcoming staff.

Room slightly smaller than expected.

Wonderful comfy bed, good location, friendly staff and everything you could want for a tasty breakfast

Nothing

Nice location

A bit of a yak ride to get to the room, especially with luggage as the stairs are quite steep. Room was a little small and looking a bit tired. Also no walk in shower, having to step in and out of the bath, when wet is a bit precarious.