Holiday Inn Express & Suites - Columbus Airport East by IHG

The bed was comfy and the rooms were pretty clean for the most part

The noise in the hotel from the time I checked in and checked out were horrible. A child was screaming so bad all night that I almost called 911, until I realized it was an entitled guest/family that stay long term. Children were running down the hallway and banging on our door. You could hear everything in the hotel. The pool was absolutely disgusting & so cloudy that you couldnt even see the bottom, literally a health hazard & i do not recommend getting into it(it simply needs a filter system and to get shocked) . The noise and pool are both things that have been complained about in past reviews on Google and obviously management doesnt bother to address it. Cars were getting broken into just a few days before we got there, i feel very fortunate our truck was safe over the night (again another thing people have been complaining about for months in google reviews). We had previously drove 7+ hours and had another 7+ hour drive and our rest was not a care to anyone in the hotel. I felt very, very unwelcomed by mostly entitled guests. The breakfast included with the stay was very bare minimum and i was hardly able to walk in due to guests and lack of order. Checking out was easy but then I found out once leaving that my card was charged twice with a $50 incidental fee, why I'll never know. I called the office and was told they didnt know but that it appears to have been "voided' but I wont know if thats true for a few days or until it shows on my end. You book a hotel for rest and comfort and unfortunately I had neither. Mind you I am a very fair and understanding person. This is my honest review and I only do this to try and help the next person, I also think its about time this hotel is held accountable.

The bed was Very Comfortable! Much appreciated after 12 hours of travel. Front desk was super nice on the phone and in person, even though we got in VERY late.

Advertising as a place to stay near the airport... it seemed like it took forever to get to it. It is not very close to the green lot! The Building it's self is so old. The bathrooms appeared dirty whether they were or not because of the age and appearance. There were a lot of people in the lobby trying to eat at the same time. There was NOTHING available. Staff just could not keep up with the demand.

Location

NA

Good breakfast, clean and comfortable!

The swimming area, it was very clean, and the staff were friendly.

I had a later sign out at 1 due to signing up for being a rewards member, and they came beating on my door at 12:30 while I was relaxing!