Long Beach Resort by Resort Collection

We just got back from a 5 day stay. There was a hiccup with our room keys not being activated and it was annoying that after driving for 19 hours, we had to drive back down the street to get our cards activated. But the condo we had and the funny man at the security gate more than made up for it. We stayed in room 204 and it was amazingly clean and very spacious. Had two bedroom suites with separate bathrooms, and amazing ocean views in all rooms. Everything was furnished with linens, kitchen supplies, towels, etc. The only thing we needed to buy was paper towels and nicer toilet paper:) We enjoyed the heated pool and hot tub. Didn’t swim in the nicer looking pool as it was not heated. The beach was immaculate. Enjoyed taking long walks in the mornings.

The condo was nice and clean when we got there. The location was perfect and the beach wasn't crowded. The only down fall was I didn't know about the damage and wrist band fee when I checked in

Not accommodating to guess needs . I would not book here if you want

We arrived at the property only to find out that the room had mold in it and also on the furniture. We then had to go through the process of trying to find another room on Labor Day weekend. We then ended up in a studio room, when we paid for a one bedroom. My husband and I had to share this room with my daughter and her boyfriend. I would definitely not recommend this property ever to anyone. We still have not been refunded any money.

This property has no one communicating with you. Also pictures do not reflect suite. We had trouble checking in and no one to help us. WARNING -Rent Elsewhere!

Its the second time weve stayed there, probably the only place we will ever stay on the beach again. Beach access and pools are excellent!!! This room wasnt as satisfying as the last room we had but we dont require much so thats ok. They ask you to wash and bleach your towels before you leave with "provided detergent and bleach" but there was none, house keeping couldnt seem to help and said they will wash them for us when we leave. Had a tv issue but maintenance came quickly and was SO NICE and stayed until absolutely everything was figured out. There are no genuine complaints at all, this place is great and the staff is very friendly and helpful. Easy quick walk down to Pineapple Willys for a quick bite or frozen drink. Gas station, waffle house, and walmart all within walking distance. Would recommend 10 times over..

Next time I will go with an owner. This was owned by the property. The unit was beat up, there was a hole in the ceiling the size of a dinner plate. The dryer stopped working and the patio furniture was a mess. One chair was broken and the rest were cheap crap!!!

The room floors was very dirty. The view was great,the pool was great as well. We enjoyed it but cleaness is very important to us.

When we arrived, the office for Long Beach Resort was closed due to Covid. We had to drive down the road to check in, and they did not activate the key cards to our room. We had to drive BACK to the office for them to activate our cards. Our bathroom shower was disgusting upon arrival. There was debris in the floor of the shower. Also, the rug was SUPER slippery in front of the balcony door, so I decided to move it. When I did, it was like 5 months worth of dirt was swept under that rug. Another issue was that the garbage disposal in the kitchen smelled like something died in there. I had to buy deodorizers from Walmart just so we could cook in the kitchen. Also, there were no trash bags in the bathroom trash cans. Thankfully, they did return the cleaning fee. It was still disappointing to be on vacation in such a disgusting room.

We had to check in an hour later than our check in time because the room had to be "Inspected" after it was cleaned. I am not sure what they "Inspected" but half the blinds were missing, which made it hard to sleep in. The floors were filthy, the furniture had sand all in it. One of the beds did not have a fitted sheet. The bathrooms were nasty and when I complained I was told that maintenance would be up to repair the blinds (never happened) and I was told the supervisor would contact me. Never heard from the either. Will NEVER rent from Resort Collections again.