Hilton Vacation Club Greensprings Williamsburg

Clean

Very rude staff, unwilling to assist, and had an I don’t care attitude altogether

Great location, close to the kids park and shopping but still isolated. Swimming pool was nice and unit set-up excellent, specially have renting out 2 units. You can make it private apartment for 2 units when you have kids age between 2-10.

Units were average and not as Hilton standard. Kitchen did not have enough vassals and could not be considered full kitchen. One of the kitchen cabinet was broken. One out of two shower had no shower curtains. Units did not assign till 4:15pm even specifically requested 8 months ago.

To be honest I really didn’t like anything. The moment I checked in and didn’t get the room my family members paid for was the start of a horrible stay. I do have to say…Tim, cliff, Harry, and Russell all heard me and made it right for my family. The staff is hands-down amazing.

-The rooms promised and requested weren’t met after calling 3 times prior traveling 7 hrs. - soaking tub dirty upon first checking into the room. -clumps of mold coming out of the bath tub facet while giving my two kids a bath. DISGUSTED!! -ceiling fan lights in both units turning on and off by themselves during the night and random other times. Maintenance “reset” all lights and switches two times. -the door bell of 93F (building 21) was hanging by wires. THESE ROOMS WERE JUST RE DONE MIND YOU! WE WERE THE FIRST TO STAY IN THEM MAINTENANCE SAID! Once and done unfortunately just due to this issues we endured. The GM did say if we chose to stay with them again to call him directly and he will make sure all is right, which I appreciate whole heartedly.

Only stood overnight, just to sleep. But would like to come back to enjoy the property and the amenities that it has to offer.

The property.

we didn't have breakfast at our stay. what we liked about our stay was enough towels & wash cloths were provided for our stay. we liked that everything was clean & plenty of dishes for cooking. we also liked that the cleaning ladies took our trash out for us & provided more toilet paper, paper towels & dish soap.

what could have been better was the water pressure on the showers, very low. Also, the people upstairs were very loud all night with their children running already inappropriate hours of the night/early morning everyday. we also didn't like that we saw a creepy centipede looking bug in the bath tub. wifi also kept logging us out, having to re sign in alot.